• Led, coached, and developed a team of up to 18 Salesforce consultants across core, marketing, and analytics teams.• Led the pre-sales Solution Architect team through stabilization, improvement and adoption of pre-sales estimating and scoping processes in collaboration with sales and delivery leaders.• Provided stabilization and support to at risk projects to re-ground project teams in best practices for project management, work planning and client management.• Developed and implemented a client onboarding and project initiation process to enhance internal and client alignment.• Created a new practice revenue stream through development of a new organizational change management offering.

• Performed in a hybrid project management, strategy, and solution design role, managing a $1.25MM+ book of managed services business consisting of up to 6 concurrent projects utilizing Sales Cloud, Service Cloud, Marketing Cloud and Health Cloud.• Provided clients with consultative guidance related to development of short- and long-term strategies, best practices, feature adoption and platform development.• Successfully upsold increases and renewals in contracted engagements.

• Managed projects using an agile-based methodology implementing Marketing Cloud, Sales Cloud, and Experience Cloud with budgets in the range of $350K - $750K in the retail industry.• Drove soft-sales and articulated these opportunities to the appropriate channels.• Provide feedback and coaching to project team members to foster skill-building and mentorship.

• Acted in the role of Functional Lead on Salesforce projects in the following industry verticals: consumer goods, insurance, food manufacturing, and healthcare.• Led requirements gathering, and solution design in support of client business objectives.• Facilitated scrum ceremonies as part of agile-based project methodology.• Trained and mentored new Business Consultants.

• Provided business analysis, solution design and Salesforce configuration to clients across numerous industry verticals helping them to maximize the value of their investment in Sales Cloud, Service Cloud and Experience Cloud.

• Led testing efforts and facilitated user acceptance testing on projects implementing Sales Cloud, Service Cloud, Marketing Cloud and Pardot across many industry verticals including higher education, technology, agriculture, and banking

• Wore many hats- systems analyst, project manager, business process analyst- to help my Human Resources partners achieve their business objectives.• Technical product owner of Kenexa 2xBrassring, acting as liaison with business partners and providing configuration of detailed business process workflows and complex rules-based automation.• Planned for the data conversion validation and testing of 100+ inbound/outbound integrations on the Workday HCM implementation project.

• Led the onshore and offshore testing teams of up to 10 resources on large SaaS implementation projects. This included a 3000-hour testing effort for a new loan origination system and a 2000-hour testing effort on a talent acquisition system implementation.

• Served as a consultant to the Vice President on matters concerning planning for department services, structure, staffing and direction• Worked across teams to standardize project delivery practices and drive process adoption in the Enterprise Program Management Office• Assisted in the development of a testing Center of Excellence, developing testing processes, tool evaluation and templates

• Increased adoption of change management policies by implementing a change control process for Corporate Information Technology division. • Led an evaluation of after-hours IT support processes by working with global IT and manufacturing teams. Decreased the number of off-hour pages to Operations on–call support by 68%.• Managed global production scheduling of PRISM manufacturing software jobs for global iSeries operations. • Developed automation solutions for production processes using Help Systems products.