Michael Whitright work email
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Michael Whitright personal email
Michael Whitright phone numbers
I've always had a passion for technology, learning, and creating. I've been in the IT industry for 2 decades and love learning new technologies and providing white glove service with a smile. I am dedicated, experienced, hard working, and a fast learner. I have a solid understanding of many technologies and how they communicate with each other.In my free time, I do volunteer IT work and I like to do anything that involves learning, teaching, or creating. Creating a multi-layer graphic in Photoshop, building a large mechanical object out of Lego, studying a programming language, building a device from components, and teaching kids what they can do with technology are all things I enjoy.
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Network SpecialistAcwa JpiaRoseville, Ca, Us
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System/Network AdminAcwa Jpia Aug 2024 - PresentRoseville, California, Us
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It Support SpecialistAcwa Jpia Nov 2022 - Aug 2024Roseville, California, Us
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It ManagerPerfect Union Oct 2020 - Nov 2022Sacramento, California, Us -
Manager Of Recruitment And RetentionOlsonworks Consulting Corp May 2018 - Oct 2020 -
Windows 10 Deployment CoordinatorEsurance Sep 2018 - Nov 2018San Francisco, Ca, Us -
Desktop Operations LeadSephora Sep 2015 - May 2018Neuilly Sur Seine, Ile De France, FrResponsible for supervising corporate Desktop team and maintaining the environment for Sephora Support Services on an enterprise corporate level.Day to day duties include the following:-Update and maintain Service-Now (ITIL) from an administrative level.-Manage team and corporate resources to address ticket workflow.-Work as intermediary for both escalating issues to Engineering as well as moving workflow down to Help Desk-Maintaining 90%+ SLA for all Incident tickets and following up with other teams to ensure agreements are met.-Continuously reduce Mean Time to Resolution (MTR) on an annual basis.-Assist with troubleshooting and resolution of Corporate level events and outages.-Act as first line escalation point to address service issues.-Enforce compliance with company policies and procedures.-Perform audits of inventory and operations to ensure proper tracking and record keeping are being kept.-Assist with Project Management and work with Project Managers to ensure smoother transitions.-Keep team appraised of Go-Live's across the company and assist with updating documentation for known issues and fixes.-Work with other departments such as Inventory Management, Analytics and Human Resources to ensure IT scope is defined and assists with their functionality. -
Cloud Support Analyst / Client Platform AdministratorGenentech Jul 2014 - Sep 2015South San Francisco, California, Us• SaaS Owner and Administratoro Provided 2nd and 3rd level support for Google Apps for Business, Super Admin roleo Provided escalated support for one of the largest Google Apps domains in the worldo Mobile Iron, MDM admin for iOS deviceso Managed accounts for Microsoft Lync on Windows Servero Sendmail admin for thousands of mailboxeso RightFax secure fax on Windows Server 2008o Managed users, groups, computers, and devices using Active Directory Users and Computerso Supported Interoperability between Microsoft Exchange and Google Apps• Training/Process Improvemento Trained support staff and end users on upcoming releases and changeso Streamlined business processes and ensured they were followedo Wrote technical documentation as well as end-user facing documentationo Utilized ITIL processes to standardize team and business service management• Automation and scriptingo Automated repetitive tasks using Python, Bash, and Apple Automator scriptso Created scripts to provide daily, weekly, and monthly reports including SLA, customer satisfaction, availability, and uptimeo Used SQL scripts for mail databases and custom web tools databases• Supporto Served as level 3 support for desktop, mobile and cloud platformso Managed and tracked tickets using HP Service Manager and Remedyo Provided global support to users using various technology channelso Worked in a 24/7 operations team providing live support and escalation resolution -
Assistant System Specialist, Extended Operations, Pharma InformaticsGenentech, Inc. Jan 2006 - Feb 2014South San Francisco, California, Us-Monitoring a mixed environment of Unix, Linux, and Windows servers (physical and virtual), databases, network devices, CRAC systems, applications, and network backup devices utilizing Big Brother, Arcsight, Foglight, NetIQ, and Cacti in a 24/7 NOC/SOC environment.-Manual UNIX group file administration, pushed to Unix / Linux servers via custom rsync and RCS based script.-Identifying and investigating potential outages, managing outage remediation process, communicating with technical owners, and escalating to administrators, contracted services, or management as required.-DNS administration using BlueCat and MetaIP.-Active Directory account and file share administration.-SMB/CIFS share and NFS export creation on Netapp and Isilon storage devices.-Sendmail Centurion appliance mailbox and distribution list administration.-Google email domain admin.-Performed email migrations to and from Exchange, Sendmail, and gMail-Onsite Data Center point of contact for Networking and System Admins for after hours hardware issues.-Part of the training and testing team for new hires.-Documentation of department procedures and processes-Trouble ticket management using BMC Remedy.-Trained new staff and other teams in the USA and Spain.-Re - imaging and Deployment of Macs via Jamf Casper and Windows PCs via Microsoft SCCM.
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Cit Service Desk AnalystGenentech, Inc. Dec 2004 - Dec 2005South San Francisco, California, Us
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Help Desk TechnicianRobert Half International 2004 - Dec 2004Menlo Park, Ca, Us -
It ConsultantKelly Services 2003 - 2004Troy, Michigan, Us -
Technical SupportKensington 2002 - 2003Burlingame, California, Us -
Technical Support Tier IiExcite@Home Dec 2000 - Jan 2002Supporting Excite@Home residential customers at their headquarters.Troubleshooting connectivity issues.Supporting customers on Windows and Mac computers.Troubleshooting and configuring modems and routers.Documenting all calls into a ticketing system.Updating knowledge base for team as well as customer use.
Michael Whitright Skills
Michael Whitright Education Details
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Heald Institute Of TechnologyElectronics And Computer Technology -
Heald Institute Of TechnologyNetworking Technology With An Emphasis In Microsoft Windows Nt
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Sacred Heart Cathedral PreperatoryHigh School Diploma
Frequently Asked Questions about Michael Whitright
What company does Michael Whitright work for?
Michael Whitright works for Acwa Jpia
What is Michael Whitright's role at the current company?
Michael Whitright's current role is Network Specialist.
What is Michael Whitright's email address?
Michael Whitright's email address is mw****@****pia.com
What is Michael Whitright's direct phone number?
Michael Whitright's direct phone number is +151049*****
What schools did Michael Whitright attend?
Michael Whitright attended Heald Institute Of Technology, Heald Institute Of Technology, Sacred Heart Cathedral Preperatory.
What are some of Michael Whitright's interests?
Michael Whitright has interest in Science And Technology, Children, Education.
What skills is Michael Whitright known for?
Michael Whitright has skills like Active Directory, Windows 7, Troubleshooting, Networking, Help Desk Support, Os X, Google Apps, Software Documentation, Bmc Remedy, Iphone, Blackberry, Computer Hardware.
Who are Michael Whitright's colleagues?
Michael Whitright's colleagues are Keith Forbes, Keith Forbes, Jeremy Sadler, Csp, Nidia Watkins, Robert Greenfield, Erin Bowles, Heidi Singer.
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