Michael Wholohan Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Currently driving success as a Solution Engineering Manager for Fluent Commerce, a leading Software as a Service (SaaS) organisation specialising in Distributed Order Management software. My role is to lead the Solution Engineering function for the Asia-Pacific region, delivering tailored solutions across a diverse range of Consumer industries.Solution Engineering partners with the Sales team to present product offerings and architecture to prospective customers, eliminate any technical objections during the sales cycle, and demonstrate solutions that address both customer requirements and drive product innovation within Fluent Commerce.The role requires me to drive technical solution excellence in the sales process, aligning client needs with our Cloud Software solutions, serving as a technical liaison, ensuring seamless communication between clients, sales, and product teams to guarantee successful implementations.

Sydney, New South Wales, Australia

Fluent Commerce provides modern Cloud-based Omni-channel Fulfilment solutions, enabling click & collect, ship from store, ship to store and omni-channel Returns. Fluent Commerce helps retailers get an accurate view of inventory across all their stock locations. We also help our clients ship from the right location every time so they can deliver orders profitably. Fluent Commerce has created a powerful and exciting Distributed Order Management platform designed to meet the retail needs of the future. The Senior Solutions Engineer role is responsible for evaluating business and technical requirements of our prospective clients, and translating these into working solutions using Fluent Commerce Order Management. A key component of the role is demonstrating and effectively articulating Fluent Commerce solutions to clients and partners. The role involves strong collaboration with Sales, Expert Services, Product, Channel/Partner and Marketing teams to ensure the effectiveness our go-to-market strategy and successful client implementations.

Sydney, New South Wales, Australia

Sydney, Australia

The customer success manager role acts as a Trusted Advisor to our large customers, ultimately responsible for ensuring their success through the Salesforce Commerce platform. Key responsibilities include building and maintaining strong relationships with customers, acting as a consultant not only as a experienced ecommerce and digital advisor but also as a product specialist, and helping customers achieve business value and ROI from their investment with Salesforce.This role was responsible for all B2B Commerce customers in the APAC region, covering ANZ & ASEAN regions.

Sydney, Australia

The role is responsible for defining the business to business (B2B) ecommerce and digital strategy for Coca-Cola Amatil's Australian beverages business. A key focus of the role is leading the team responsible for the myCCA platform strategy, CCA's primary customer ecommerce platform, for both responsive web and mobile applications. Ensuring the team works in close collaboration with our internal IT teams, adopting Agile project management methodology to deliver the best customer experience and achieve our sales objectives. The role also includes facilitating the electronic data interchange (EDI) service, managing the customer on-boarding strategy and working with IT, master data, sales teams and external vendors to ensure successful interconnectivity with our key customers. The ecommerce and digital team are also responsible for executing the digital customer marketing and communications strategy, including all electronic direct mail (EDM) and short message service (SMS) communications. Also included is the execution of our digital content management strategy through various digital channels. Crucial to our digital strategy, is the effective implementation of our data strategy. This role oversees the data, analytics and reporting strategy for the digital and eCommerce function, as well as providing analytics support to various sales strategy initiatives.

Sydney Area, Australia

This role was responsible for the development and ongoing improvement of the customer Digital and ecommerce strategy with the CCA Customer Service and Sales teams. A key responsibility was to drive business change through online Customer migration, defining and executing the vision for self-service leading to revenue generation and cost reduction, whilst improving customer satisfaction.The key elements of the role included defining ecommerce platform strategy, working closely with cross-functional stakeholders to develop optimal digital plans, and delivering key insights/analytics that defined decision making for future growth.This role involved the use of various technologies and software applications including; SAP, Sitecore, Salesforce, Google Analytics and Tableau.

Sydney, Australia

The role of the Business Intelligence Team is to create best practice in using data to generate customer intimacy and maximise in-outlet execution & category growth, thereby creating a competitive advantage for CCA.Key Responsibilities included providing Management Consulting services to key CCA national and state based customers, presenting directly to our customers senior management, and collaborating with them on a wide range of data driven projects.The core element of the role was to provide detailed transaction data analysis in order to identify unique and actionable insights and growth opportunities for these key customers. The role specialized in the 'Immediate Consumption' channel covering customers in Food Services & leisure as well as Impulse Food and Quick Service restaurants. The role required advanced proficiency in a range of analytical systems including Tableau, Business Objects and Microsoft Excel, plus a range of internal proprietary insights software.

Responsibilities included the general management of Supply and Distribution operations, as well as Sales Reporting and Analysis of The Sydney Morning Herald, The Sun-Herald, The Australian Financial Review, FRG Magazines, Regional Mastheads and a host of other publications.The role was directly responsible for the management of the Planning and Analysis Team, which included three circulation analysts and a circulation administrator. Key responsibilities included supply management, print order management, demand forecasting, sales analysis and management reporting as well as maintenance of the online ordering platform. Also responsible for Newsagent and General Retailer communications on promotional activity, special events and all publishing updates nationally.This role required close collaboration with internal stakeholders including Publishing and Logistics departments, Marketing and Customer Service teams as well as Finance and accounting. Proficient in a range of internal and external systems and applications included the Demand Forecasting System (Oracle), Cognos (IBM), MapInfo (Pitney Bowes), Media Plus Circulation (DTI) plus other internal mainframe and web based systems.

Sydney, Australia

This role was responsible for the management of Supply and Returns volumes and budgets for The Sydney Morning Herald and The Sun-Herald nationally, as well as and The Australian Financial Review in NSW/ACT.Responsible for the management of the Demand Forecast System as well as a portfolio of sales reporting and analysis used for management reporting. Managed a team of analysts who were responsible for management reports including revenue reporting, geographical sales analysis, promotional post-analysis, trend reporting, sales executive and sell-out reporting.

Sydney, Australia

The analyst role was responsible for reporting, budgeting and analysis of circulation volumes within the Marketing and Newspaper sales division.Key components of the role were overseeing Audit Bureau of Circulation audits, reporting and rule interpretations, Supply and Print order management, and various IT Systems Administration tasks.

Bachelor, Business (Marketing) & Information Systems

Hsc