Michael Widdowson, Mba Email & Phone Number

Knoxville, Tn, Us

West Hartford, Ct, Us

Atlanta, Ga, Us

-Manages a team of business change and transformation leaders responsible for achieving strategic objectives for Payment Services Operations.-Interfaces with senior executive leadership in the review and recommendation of operational systems and procedures affecting assigned units and the ongoing status of portfolio delivery.-Collaborates with internal and external resources, Product / Project teams, and Sales teams to ensure the successful and timely completion of initiative goals.-Oversees the delivery of project portfolio consisting of business process and/or technology related initiatives involving Agile methodology

Nashville, Tennessee, Us

-Providing oversight for regulatory compliance, systematically aligning processes with best practices, and achieving goals across 25 county facilities. -Integrally involved in mitigating safety risks through meticulous analysis, acute attention to detail, and collaborating with facility leaders to align processes with industry best practices. -Works closely with multidisciplinary teams to identify policy infractions, create Corrective Action Plans (CAPs), and standardize compliance across 25 facilities within the East Tennessee region.

-Leveraged comprehensive leadership for operations, human resources functions, and team training to increase performance across all key metrics. -Instrumental in creating culture of excellence by championing organizational mission, values, and objectives as core competencies while also promoting common goals to secure buy-in. -Integrally involved in building outstanding teams by providing individuals targeted training, mentoring, and leadership. -Consistently achieved performance goals by identifying staff strengths and accurately aligning projects, tasks, and responsibilities with talents. -Improved engagement through detailed staff assessments, promoting professional growth, and working to create inclusive environments that drive progress. -Assisted with rolling out policing changes across multiple departments and divisions while working with team leaders to maintain compliance across safety, diversity equality and inclusion, and operational guidelines.

-Directed Human Resources and operational processes, provided oversight for critical budgets, and integrated advanced training to impact productivity. -Acted as Point Person for high-level training programs and effectively managed planning and implementation to improve both quality and efficacy. -Improved staff engagement, performance, and job satisfaction by developing training methodologies, literature, and classroom environments that encouraged buy-in and accountability. -Standardized policies and procedures by coordinating policy rollouts in collaboration with senior leadership and department-level management. -Increased performance across numerous metrics by providing strategic leadership and continuously fostering a culture focused on achieving common goals.

-Developed high-impact training programs, authored lesson plans, and created collaborative and communicative environments to continuously surpass goals while exceeding expectations. -Improved subject mastery of policies and protocols by meticulously managing lesson planning and creating educational environments that promoted participation and ownership. -Surpassed goals through a deep commitment to identifying each team member’s strengths and learning styles while investing in individuals to produce measurable progress. -Leveraged state-of-the-art instructional methodologies including online teaching tools and advanced PowerPoint presentations that efficiently and concisely communicated complex subject matter. -Collaborated with senior leaders to identify opportunities, augment training strategies, and standardize quality and consistency across all classroom environments.

-Developed and implemented training materials, designed lesson plans, and managed workshops to equip staff with tools necessary for success. -Effectively managed onboarding processes for new staff including orientation, policy review, and facility safety. -Significantly improved productivity by identifying staff strengths and accurately aligning tasks with each individual’s talents.

Arlington, Virginia, Us

Master'S Degree, Business Administration

Bachelor Of Arts (Ba), Business Management, General

Associate Of Arts (Aa), General Studies

Course Certificate, Project Management

Course Certificate, Professional In Human Resources (Phr)

Course Certificate, Senior Professional In Human Resources (Sphr)

Course Certificate, Customer Service Excellence