Michael Widener Email & Phone Number

Austin, Tx, Us

Dublin 2, Ie

Dublin 2, Ie

• Bring operational excellence to a team evaluating threat, risk, and user privacy worldwide, while centering around applicable law, internal terms of service and law enforcement guidelines.• Review and assess inbound emergency escalations, while making critical decisions based on a variety of complex factors for North America and Latin America, both criminal and civil.• Evaluate escalated materials based on imminent, sensitive issues, and graphic content; coordinate with numerous internal and external partners, such as law enforcement, to ensure users’ safety.• Responsible for working with sensitive high priority issues and content that may be considered offensive or disturbing, requiring immediate action.• Draft communication in response to questions directed from law enforcement, government agencies, and internal teams regarding policy and process.• Collaborate with cross-functional teams while prioritizing different tasks and functions accurately, while maintaining a high level of quality.

Dublin 2, Ie

• SME who coached and mentored new hire Content Review Associates. • Supported Team Leads in effectively communicating process and policy changes while escalating issues impacting operations productivity or quality. • Identified process, system, tool and/or policy improvement opportunities and understand/remain up-to-date with client policies and guidelines. • Analyzed and identified content to ensure compliance with requirements and flag for action in a timely manner while making well-balanced decisions and help resolve inquiries according to defined policies and procedures. • Served as advocate for user community; investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content.

Dublin 2, Ie

Responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported for account support. Using problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.Day-to-day responsibilities may include, but are not limited to:• Understand and remain up-to-date with client policies and guidelines• Review user reports regarding website content• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures• Serve as an advocate for the user community• Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content• Review the reported content within agreed turnaround times and standards of quality• Recognize trends and patterns, and escalate issues outside policy• Fulfill base productivity and quality requirements of the client• Respond to user inquiries with high quality, speed, empathy, and accuracy• Gather, analyze, and utilize relevant data to develop ways to improve overall user experience• Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community• Identify inefficiencies in workflows and suggest solutionsIn the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.

Denton, Texas, Us

• Accurate loading and unloading furniture for residences, and business establishments• Checked and inspected all furniture for any damages and made adjustments to consistently ensure safety.• Enabled special requests in terms of moving furniture and made arrangements to meet all of the customer’s needs.• Inventoried and created accurate records of the furniture, materials and supplies received for delivery.