Michael Willmott Email & Phone Number

Newcastle Upon Tyne, Gb

• Act as a trusted customer advocate, managing SaaS-based implementations of Sage Intacct, ensuring seamless software integration to meet clients' business objectives.• Manage complex implementations and communicate effectively across clients, up to C-suite, to drive successful outcomes.• Leverage strong customer service skills to identify and pursue cross-sell opportunities, with a focus on managed services and payroll solutions, contributing to increased customer engagement and revenue growth.• Manage client relationships post-implementation, using tools like HubSpot to track progress, retention, and satisfaction, while proactively working to reduce churn and consistently meet KPIs.• Serve as an escalation point for clients, working to align on solutions that keep projects on track.• Regularly communicate with internal stakeholders to provide updates on departmental progress and strategy.• Maintain strong relationships with Phase 3 Partners through regular communication, including conducting quarterly business reviews, to manage the portfolio.

We work with our customers to build relationships, learn about their businesses and drive value based on our customers’ self-defined goals. I'm responsible for bringing the best ideas, innovations, and capabilities to a portfolio of customers, providing technical leadership coupled with a deep understanding of each customer’s implementation, thus ensuring overall adoption and driving greater business value and satisfaction. I aim to develop long-term relationships with a portfolio of assigned customers, connect with key business executives and stakeholders, developing an understanding of their business requirements and goals, and how they are using Sage Accounting and Payroll. My primary goal is to ensure that Sage customers achieve their desired outcome and renew their subscriptions.

Putting customer success at the forefront for small to medium size business.