Michael Aswin Winardi Email & Phone Number

Research project topic for my candidature is managing organisational conflicts with emotional intelligence and cultural intelligence for employee well-being.Recently, I have attended the 5th International Conference in Hospitality and Tourism 2020, 19-21 February 2020, Guimarães, Portugal to present my paper “Systematic literature review on emotional intelligence and conflict management” and will be published in Journal of Global Scholars of Marketing Science.I have been working in the hotel and hospitality industry for 10 years with expertise in human resources and restaurant operations (F&B Management).After graduated from a master degree in 2013, I have experienced as a University Lecturer in the higher education industry. Research interest in Human Resources especially Organizational Behaviour, e.g. Emotional Intelligence, Emotional Labour, and Conflict Management. Publications and conference proceedings:1. Yadisaputra, M. (2015). The role of emotional intelligence an emotional labour among frontline employees in casino hotel Macao. International Journal of Tourism Sciences, 15:1-2, 44-58.2. Leewelyn, V. S., and Yadisaputra, M. (2016). The effect of branding, service quality and customer satisfaction toward customer loyalty, case study: Starbucks Coffee Pluit Junction. Bina Manajamen Journal , Vol. 3: Nomor2, 78-87.3. The 12th Asia Pacific CHRIE (Council on Hotel, Restaurant, and Institutional Education) International Conference, Malaysia, 21-24 May, 2014, “Relationship between HEXACO Personality factors and Emotional Labor of Service Providers in Hospitality and Tourism in Indonesia”. ISBN 978-967-0173-13-9. As a paper presenter.4. The 78th TOSOK International Tourism Conference, 1-3 July 2015, Seoul – South Korea, “The Role of Emotional Intelligence and Emotional Labor among Frontline Employees in Casino Hotel Macau”. As a paper presenter.5. The 15th Asia Pacific CHRIE (Council on Hotel, Restaurant, and Institutional Education) International Conference, Bali, Indonesia, 31 May-3 June, 2017. “The Influence of Emotional Intelligence and Entrepreneurial Behavior of Frontline Hotel Employees in Complaint Handling Performance”. ISBN 978-602-735-2827. As a paper presenter.6. The 5th International Conference in Hospitality and Tourism 2020, 19-21 February 2020, Guimarães, Portugal. “Systematic literature review on emotional intelligence and conflict management”. as a paper presenter and will be published in Journal of Global Scholars of Marketing Sciences.