Michael Windsor Email & Phone Number

Winston Salem, NC, US

As a dedicated VP of Customer Experience, I lead with passion, overseeing Customer Success, Software and Hardware Support, and the Surveillance Product Line. Committed to elevating customer satisfaction through strategic leadership and innovative solutions. Excited about driving exceptional experiences and achieving customer-centric success.

Winston Salem, NC, US

Experienced professional skilled in successfully implementing and optimizing Salesforce Service Cloud, Dashboards, and Metrics. Accomplished implementation of a VOIP phone system for improved support capabilities. Maintained an impressive 4.8 out of 5 post-ticket completion survey rating. Led the certification of all support professionals as HDI Certified.

New York, NY, US

Experienced leader adept at leading, mentoring, and inspiring a team of high-performing Customer Success Managers to drive adoption and achieve successful business outcomes for BetterCloud's extensive customer base. Proudly serving thousands of companies in over 60 countries, we are dedicated to delivering exceptional value and ensuring our customers'.

San Francisco, California, US

Lead strategist and cultural evangelist for CX! Responsible for setting the vision for our CX organization, with responsibility for defining and owning the end-to-end customer experience. This includes improving loyalty, retention, and growth by helping customers get maximum value from Skybox products.

San Francisco, California, US

Brought in to build and implement the infrastructure, strategy, and process for a global Technical Account Management team. Providing the vision and direction to implement and scale strategies and process to deliver a ‘best in class’ customer experience. Implemented globally a BI tool to understand customer health across all customers.

Ridgefield Park, New Jersey, US

Promoted to build out the strategy, process and lead an Enterprise Technical Account Management function for our largest clients globally. Currently lead a team of 6 Enterprise Technical Account Managers. Mentoring and coaching the Americas Support Manager.

Ridgefield Park, New Jersey, US

Senior Manager of software support teams, and Technical Account Managers responsible for all U.S., Canada and LATAM clients. We run 24/7/365, in-house, globally. -Successfully resolve over 200 tickets per month-Time to resolution of 6.56 days-Customer Satisfaction Rating 4.7 out of 5-Top performing support team globally in 2016-Achieved 128% of my MBO.

New York, NY, US

Currently tasked with the design, development and expansion of our global technical support team including account management. Responsible for the efficient operation of technical support, escalation management, customer experience, satisfaction and global operations.Implemented the Service Cloud by Salesforce

Chicago, IL, US

As the Vice President of Global Client Support Services I am currently responsible for manpower planning, mentoring, training and managing the Customer Support organization with overall responsibility for customer success and satisfaction. The current customer care team is comprised of 50 professionals servicing both enterprise and SMB customers worldwide..

Chicago, IL, US

Provide the leadership and direction to ensure high levels of performance within the global Technical and Customer Support, Product Engineering, and Account Management teams. Responsible for driving Support delivery excellence and work closely with the Engineering, Sales, and Operations teams to facilitate outstanding customer support and service. Also.

Chicago, IL, US

Primary responsibilities include ongoing account management, project management, customer development and proactive, strategic level support. Provide excellent customer care, act as a trusted advisor, address technical issues, and provide best practices. Responsible for new SilkRoad technology customer integrations, fulfilling the role of primary contact.