Michael Wineberg is a professional in their field. Colleagues describe them as "Michael is a consciousness Support Manager, highly dedicated to customer success as well as to the company's success. Michale understands customer support in all of its dimensions, managing a team in multiple locations, setting up the procedures and improving practices. He has a great ability to quickly dive into the product and understand the details as well as the business value to the customers. I worked with Michael during volatile months, where the product was experiencing instability caused by multiple consolidation projects. Michael was on top of everything, handling a myriad of issues while keeping the customers happy. On a personal level, Michael is a great team player and is a pleasure to work with." and "I've known and have worked with Michael for a little less than a year now. Michael came into Transera as a senior product support manager with a strong background in call center software and telecommunications IT experience. He had a lot of work to do. He set up simple, straightforward processes to make sure that customer trouble tickets didn't fall through the cracks. He hired a team in the US and India. He was fearless about taking the first call as a front-line support engineer, which managers in small companies have to do when front-line resources are stretched thin. Michael is level-headed, logical, and empathetic with customers on the phone, and shows leadership by modeling professional behavior. Call center customers are a tough crowd, but Michael is patient and handles escalations with a commitment to solving the customer's problem without losing his cool. Michael learned a lot of the technical aspects of the platform, more than typical support managers who can often be process-oriented, not technically-oriented. Michael spans both well, without the ego of needing to be the smartest guy technically. Michael ensures that his lead engineers shine, while being able to provide guidance when one of his guys goes astray in a troubleshooting scenario. One of Michael's strongest attributes is his commitment to developing his employees. Whether it's reviewing a specific case or suggesting specific diagnostic procedures, Michael is hands-on. Michael holds employees accountable, praising strong performers and taking corrective actions with chronic under-performers. Transera's service delivery environment is a complex data and voice one, spanning multiple data centers and carrier hotel locations. Michael took over service delivery, including the NOC and Operations management earlier this fall, which proved to be a good fit with his background in banking enterprise IT. Michael's a solid, capable performer. Hire him."