Michael Wise Email & Phone Number

Syracuse, Ut, Us

United States

North America IT Team Lead covering internal and external customer IT needs.

United States

Provo, Utah

I get to work with customers from around the world in the surprisingly technical world of Dairy Herd Management. When you buy dairy products at the grocery store, you have no idea the amount of work that went into getting it there. You would not believe the role that technology plays in the care and nutrition of dairy cows! Herd Managers know more about each individual cow's life history than you could believe and they have it at the tip of their fingers. Technology has made that possible to improve animal health and care and increase milk quality and nutritional value to the public and Amelicor is at the forefront of the industry.

Best Buy

Served as acting Store Manager when MOD, Development and training of newly hired associates, as well as ongoing coaching and training. Responsible for specific business goals on a monthly and quarterly basis. Weekly scheduling and labor allocation and control. Frequently responsible for key holding responsibilities within the store including opening and closing of retail location.• Department was recognized as being in the top quartile in company of 1100 stores for Services Revenue, Customer Satisfaction and Labor Utilization.• Managed team of computer repair/support agents in retail environment. Responsible for staffing, training, scheduling and labor allocation for department of 15+ employees.• Worked with district and store leadership to develop and implement monthly, quarterly and yearly business plans, as well as specific business focus areas. • Acted as in-store liaison to in-home Computer Repair Agents and Custom Home Theater Installers.• Served as primary point of contact for customer problem resolution relating to any local services offered by Best Buy.• Frequently filled in as acting store manager, responsible for opening and closing the physical store, directing sales floor departments and staff, and resolving general customer issues

Yhe Alaska Macstore

My responsibilities included all aspects of computer diagnostic and repair for Apple retail specialist. Worked directly with technicians and customers to develop and execute specific computer repair strategies to resolved reported symptoms and to comply with very specific Apple Computer protocol.• Managed the repair department for local Apple Computers retailer.• Responsible for in store and in-office repairs following specific policies and methodology prescribed by Apple to maintain Warranty Service Authorization for the company.• Interacted directly with customers to troubleshoot and diagnose, then develop a repair solution for many different repair scenarios.• Worked directly with company owner to implement repair procedures and store policies for both employees and clientele

Master Of Business Administration (Mba), It Management

Bachelor Of Science (Bs), Biology/Biological Sciences, General

Bachelor Of Arts (Ba), Spanish Language