A dynamic Customer Success & Global Support Executive providing strategic leadership, customer experience, andentrepreneurial mindset. Focused on elevating existing processes and procedures while making calculated decisions on improvements while locking arms with peers to uncover business insights for tactical improvements globally. Recognized for maintaining a high-performance customer experience culture that embraces corporate principles and executes SOPs seamlessly.📍Area of ExpertiseInformation Technology (IT), Service Centers, Call Centers, Support, Customer Success, Customer Relations, Public Speaking, Conflict Resolution, Sales, Standard Operations Procedures (SOPs), Key Performance Metrics (KPIs), Reporting, Financial Acumen, Operations Management, Performance Management, Recruitment📍Strengths• A champion with the talent to execute with minimal direction in ambiguous environments using strong bias toward action and inclusion.• Observes organizational performance against customer requirements and recommend modifications to existingprocesses/systems or development of new processes/systems.• Develops, maintains and improves customer support procedures that increases the efficiency of the customersupport organization.• Operates as the subject matter expert(SME) in vendor/client tools and ensures team members adhere to companystandards through the definition and execution of best-in-class support OKRs, KPIs, and SLAs.• Implement continuous improvement processes throughout organization by identifying, developing, and ensuringimplementations of standard practices and process improvements.• Identifies training solutions including a variety of delivery methods to address a global audience and meet thetraining goals of the team.📍Additional Skills: Presentations, call center, Software as a Service (SaaS), Account Management, Strategic Planning, Business Process Improvement, Negotiations, Business Transformation, Organizational Development, Escalations Management, Project Management, Customer Service, Technical Support, Training, Mentoring, Operations, Sales Order Maintenance, Vendor Management, Administration, Change Management, Workforce Planning, Forecasting, Customer Relationship Management (CRM), Analytics, Continuous Improvement📍Technical Competency: Microsoft Office: Word, Excel, Outlook, PowerPoint, Access, SharePoint, Communication Software: Slack, Google Chat, Google Duo, MS Teams, File Sharing Software: OneDrive, WeTransfer, Google Docs, Website Platforms: Wix, WordPress, Salesforce, Zendesk, ServiceNow, Jira, Atlassian