Mike has held senior positions in service businesses over the last 25 years with companies such as IBM, Capgemini and Accenture. Background is a Chartered Management Accountant and ex-CFO, with a proven track record in both growing businesses and the conception / delivery of major transformation programmes in large organisations. Michael also specialises in improving the performance of Global Business Services (GBS / SSC) & corporate support functions through effective talent & location strategy, harmonised processes and the use of innovative technology. Michael presents at various industry events and has featured in magazines, such as Financial Director and The Retailer. Specialties: Cognitive (AI), Robotics (RPA), Blockchain, Transformation, Design & execution of Shared Service Centres (SSC's) & Global Business Services (GBS), Digital & Mobile Technology, Simplification & Harmonization of processes. Business Development, Sales Leader, Solutions Architect, Operational Delivery Leader, Commercial Lead, Legal Negotiator & Advisor.