Michael Knox Email & Phone Number

Las Vegas, Nevada, US

Las Vegas, Nevada, US

Denver, Colorado, US

• My role requires me to define, develop and implement a product strategy that aligns with both the business direction as well as industry needs. Successfully bringing SaaS specific products to market whilst remaining.
• Leader of the Product, Project and Development teams delivering 19 major feature releases of a market leading SaaS solution, resulting in a 28% increase in new clients.
• Successfully built and retained an international team for Product, Design and Development for each of the 3 GetSwift products (GetSwift, DeliveryBiz Pro and Scheduling+).
• 86% drop in reported bugs and backlog tasks due to process improvement and a new global release implementation.
• Designing and documenting functional requirements, application workflows and customer requirements to guarantee a 4-week sprint release process (previously 6 weeks) for functional releases (including QA).

Denver, Colorado, US

• GetSwift Limited is an industry leading Delivery Management Platform, that focuses on Route Optimization, Dispatching and Tracking. With a development focus on last mile delivery, as well as feature optimization.
• Led and supported multiple delivery teams through over 20 projects on an international scale, effectively utilizing both Agile and Waterfall methodologies to ensure success.
• Active role in managing a successfully planned and executed company rebranding project.
• Orchestrated the rollout of a new IT specific incident management and bug tracking system, including multiple integrations with internal automations to enable higher quality results.
• Directed and tracked a significant system migration (MSQL to Postgres) for the BASE GetSwift application to enhance the platform stability.

St Leonards, New South Wales, AU

• Primary Health Care specializes in affordable and accessible health services across Australia. These services include Medical Centers, Pathology, Diagnostic Imaging, IVF, Day Surgery and Dental.As an IT Project Manager.
• Successfully led the IT solution, design, and implementation of 3 multi-million-dollar medical centers within a five-month period. Each site was delivered on time and under budget.
• Effectively managed the pilot implementation of the company's premier Health Practitioner software at the flagship medical center.
• Presented weekly updates to budget and operational steering committees for all 3 sites ($2 - $4 million budget per site).
• Engaged key stakeholders and documented both the business and regulatory IT framework for all new and upgraded medical centers.

Sydney, New South Wales, AU

• Westpac Institutional Bank is a division of Westpac Banking Corporation that services the financial needs of corporate, institutional and government clients that are based in, or have interests in, Australia and New.
• Achieved completion of over 60 projects ($10K - $750K) for Institutional Banking Clients, both national and international.
• Personally recognized for contributing to the growth and success of the Quicksuper Superstream compliant product implementations (Westpac is recognized as the largest Gateway provider in the Australian Superannuation.
• Collaborated with external stakeholders for a successful year- long, multi-million-dollar government SAP migration project.
• Oversaw multiple continuous improvement initiatives to streamline processes and remove waste/unnecessary cost.

Sydney, NSW, AU

• Australia’s leading provider of integrated financial services and one of the most recognized brands in the Australian financial industry.I was responsible for managing all aspects of new to bank client on boarding for.
• Seamless and well communicated transition of new clients through a planned implementation process.
• Successfully partnered with the Business Development team to assist with three larger scale implementations for new to bank clients.
• Organized, facilitated and documented multiple online banking platform customer training sessions.
• Working with legal and product departments to ensure all client documentation is completed and adherent to Anti Money Laundering laws.

Sydney, NSW, AU

• I worked closely with product/project teams to successfully implement products to newly acquired high valued clients.Responsibilities and Achievements included:
• Recognized for outstanding work on a large scale, new to bank implementation and was awarded the bank's prestigious CEO Award.
• Liaising directly with the client to identify their requirements.
• Creating and processing effective account structures that will be embedded in other bank products.
• Regularly meeting with the client for Project meetings and progress reports.

Sydney, NSW, AU

• My role migrated from a standard Service Consultant to eventually lead and coach a team of Service Consultants. The goal was to enable them to deliver a superior client experience through excellent service quality.
• Business Productivity Improvement (Project Management) – utilizing the DMAIC methodology (Define, Measure, Analyze, Improve and Control) to increase productivity.
• Continual focus on business development opportunities and tenders (new contracts and renewing contracts) using SWOT analysis to assist.
• To monitor, analyze and report team productivity, quality, sales and retention performance.
• To use performance analysis to initiate people, process and system improvements within the IBCS team.

Bachelor Of Business And Commerce

High School Diploma