• Led 5 claims teams of over 50 employees, settling Motor, Employers Liability, Public Liability, Financial Lines, Property and Accident & Health Claims • Built the claims department from 12 FTE to over 50 to meet the growing business needs; coached and developed the team skill set.• Drove a culture of bringing claims to conclusion as quickly as possible, which drove company profitability.• Set up and managed the in-house firm of solicitors, Pembroke, which reduced legal… Show more • Led 5 claims teams of over 50 employees, settling Motor, Employers Liability, Public Liability, Financial Lines, Property and Accident & Health Claims • Built the claims department from 12 FTE to over 50 to meet the growing business needs; coached and developed the team skill set.• Drove a culture of bringing claims to conclusion as quickly as possible, which drove company profitability.• Set up and managed the in-house firm of solicitors, Pembroke, which reduced legal costs by more than 20%.• Established a medical rehabilitation company which reduced claims costs.• Developed market leader expertise in handling Financial Lines claims.• Negotiated and settled the most complex and expensive Products claim in Ireland in recent years (Pyrite).• Ensured compliance with Consumer Protection Code regulatory requirements.• Set up Claims Advisory Board for AIG in 2013.• Led a major reorganisation for AIG Ireland (Claims Transformation) which involved driving both operational and cultural change throughout all teams. Show less

• Managed all aspects of Claims Department, including staffing, team development, succession planning, as well as optimising processes and procedures in relation to the settlement of claims.• Worked with Internal Audit to ensure the proper payment of claims, subject to policy coverage. • Member of the Claims and Legal Committee of the IIF.

• Deputy position providing key support to the Claims Manager.• Handled a caseload of 300 large complex claims files across all line of business.