Michael Lyons Email & Phone Number

Chicago, Illinois, US

Oversee JLL’s global travel program, collaborating with category managers and regional travel managers to maximize value of travel spend.

London, GB

Direct all aspects of regional travel operations in Americas region, overseeing a multi-million dollar travel spend, while managing supplier service delivery in a highly regulated environment. Responsible for operational strategy, performance and ensuring customer satisfaction. Lead multi-national team and closely collaborate with colleagues globally.

Farmington, CT, US

Led all aspects of global travel program, overseeing a global travel spend of $500MM while managing a diverse global supplier base under General Procurement. Responsible for program strategy and alignment with business unit objectives / key performance indicators, and achievement of service delivery goals. Lead team of three commodity specialists.

London, GB

Managed all aspects of corporate and business unit initiatives within Community Investment to include high-impact and socially responsible programs that build and maintain public image and support strategic business goals Responsible for corporate grant-giving budget of $6MM, employee volunteer projects, and customer homeownership preservation initiatives..

London, GB

• Responsible for overall travel budget of $90MM, strategy and managing performance of travel-related vendors, including the travel management company, airlines, ground transportation, lodging, and method of payment. Led.
• Managed over 150 events annually. Responsible for travel-related RFP’s and vendor negotiations; travel-related technology implementations; management of travel reporting and analysis; collaborated with other travel.
• Delivered $2.2 million in savings in first year of travel management company implementation
• Increased customer satisfaction levels to over 90%, while increasing travel policy compliance to 97%
• Facilitated bi-lateral airline agreement for the UK and the USA

Alexandria, Virginia, US

Elected to position in July 2007 after three years serving as Director-at-Large. Business travel management advocate.

Mentor, Ohio, US

• Led all aspects of the global travel management program with over $50 million in spend, while managing a diverse supplier base under the direction of Corporate Procurement. Interacted continually with “C” level.
• In 2005, through strategic sourcing and contract negotiations, delivered savings totaling $2.2 million
• New applications, strategic sourcing, and contract negotiations in 2004 helped deliver $925,000 in savings
• Implemented consolidated travel program including travel policy and compliance tracking. Increased policy compliance to 98.5% and saved over $275,000
• Reduced travel agency supplier base from over 200 to two in the United States.
• Consolidated European supply base to one agency, resulting in over $150,000 in savings

Directed a corporate travel business unit of global customers in a strategic leadership role. Responsible for the retention and satisfaction of global customers based in the Los Angeles area. Consulted with clients in all facets of their travel management programs. Manage two team leaders with 60 associates and a total travel spend of $63M

Arlington, VA, US

Supervised daily operation of onsite company-owned corporate travel agency with sales of $21M. Responsible for corporate travel program for specific Boeing division. Implemented savings tracking program within division. Led staff of 17 including three in out-of-state location.

New York, NY, US

Working in both the Card and Travel operations, gained experience in high-touch customer service, call center operations, and management of teams.On-Site/Operations Supervisor 1994 – 1996On-Site Coordinator 1993 – 1994Cardmember Assistant/ Counselor 1990 – 1993