Michael Wofford Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

Las Vegas, Nevada Area

Provides information and service pertaining to computer hardware, software and network problems; install, configure and test all types of computer hardware and software. Hands-on training on computer software and system use for new employees including writing training materials. Assists in installation, troubleshooting and maintenance of network equipment. Assists in consulting with city departments to determine microcomputer needs; provide technical assistance on microcomputer systems and programs. Maintains microcomputer section hardware asset database. Assists in developing system specifications for standard personal computers.

Austin, Texas Area

• The only Windows System Administrator for the Austin site and the first point of contact for almost all customer issues. Supported 125 employees and had 220 laptops/desktops in the environment. Resolved software and hardware issues, installs software, laptop training for new employees, and maintains inventory.• Wrote a Marvell Windows build process/ghost documentation for CHG IT and then worked with Santa Clara IT to merge the two documents into one final document to be used at all of the sites.• Led a team that was responsible for the CHG laptop Marvell cutover in Austin. The team was able to migrate ~160 laptops and return them sooner than expected. They collected, inventoried, updated firmware and cutover all the laptops/desktops without issues. Also participated on the migration script testing, and provided feedback on a few bugs that were discovered.

Austin, Texas Area

Provided all aspects of Windows client support for engineering design personnel in Austin (approximately 550 employees). Key contact for administering and supporting all computer laptop resources and infrastructure for an office environment. Also, trained new Austin engineering computing employees on usage of their new laptop via new hire laptop training classes.

Folsom, Ca

Worked directly with customers to resolve difficult problems (i.e. remote/mobile communication problems, hardware configuration, electronic mail configuration, office setup problems) and escalated as needed. Worked with senior executives on resolution of mobile computing/communication problems. Analyzed configuration setups to identify problems and recommend changes. Also worked closely with technical support staff/product managers on the communication of bugs identified in product testing and reported customer problems.

Roseville, Ca

Helpdesk escalation point for customer issue related to helpdesk services/issues. Managed staffing/shift coverage/scheduling for 12-member team. Reporting of statistics based on call volume/issues to HP/Volt management. General helpdesk support/troubleshooting duties to internal HP employees at multiple HP sites. Supporting Windows 95/98/ME/NT/2000/XP using the MS Office suite and other HP supported applications. Also created/managed NT accounts and user shares, drive mappings, and handled user rights to network resources.

Portland, Oregon Area

In charge of 4-member technician team. Setup projects and scheduled technician team to do department install/upgrades. First point of contact for department network contacts requesting install/upgrades. Handled all paperwork relating to the project (i.e. subsidy money, ordering of new PC's or other needed hardware/software). Install and setup of Windows 95 on OHSU new and existing networked workstations (Novell Environment). Trouble shooting support team for user issues with the hardware/software after the install. Perform hardware/software compatibility testing with engineering group.

Sacramento, California Area

Perform first articles (building and testing the first unit of any new production order) and supporting the manufacturing process from hardware kitting to finished goods/packout on NEC products. First line problem solving for Quality Assurance software issues and assembly hardware/component issues. Running DOS and Windows quality assurance tests on new and reworked computers, verifying and testing software applications, verifying that all hardware components are correct, and keeping detailed logs of computers checked.

Aa, Computer Information Systems

Education record