Wolf_Consulting@comcast.net Ph: 978 677 4515. www.wolfconsultingnetwork.com I work with Sales and Service professionals, in global technology and manufacturing companies, to improve their skills, in order to develop and improve both their financial results and their customer relationships.Sales Services include:-Sales Consulting, -Sales Training, -Recruiting top talent, -Developing a “going Global strategy”, -Sales Compensation, etc. Field Service area includes Behavioral/Soft Skills Training to: > improve interpersonal communications skills, > become an Active Listener > be empathic to calm down emotional customers > become Totally Customer Focused > deliver more Value than just repairing equipment > deal with “difficult” customer situations, reducing job stress and to enable a positive Win – Win outcome > build enduring customer relationships that increase loyalty As a former certified, Independent Miller Heiman Sales Consultant and Trainer for 10 years, and a Senior Principal at Global Partners Training for the last 14 years, where we have trained, globally, more than 4000 Field Service professionals in our unique program - Total Customer Focus. Global Partners Training focuses on improving client’s interpersonal communications skills, mainly for Field Service and Customer Support Engineers. Prior to this, and for 20 years, I was SVP and VP Global Sales and Service, for several technology and manufacturing companies in the semiconductor equipment and materials space.I founded the Wolf Consulting Network Inc. in 2009. I have consulted to CEOs, Presidents and VPs in the following areas:-“Going Global”, with a US based Sales and Service organization-Integrating groups following Mergers & Acquisitions – M&As-Transforming the behaviors and culture of all Customer Facing Groups to one that is Totally Customer Focused-Hiring and keeping the best sales talent -Sales Compensation Plans to drive specific goals and behaviors, i.e. New product introductions via M&ADuring my “corporate career”, I travelled extensively throughout Asia for >20 years, becoming knowledgeable of local business cultures in many countries. I set up legal entities in Singapore, Taiwan and Korea. And I lived and worked in France, for a French manufacturer of SOI wafers, as SVP Global Sales and Marketing for 5 years.For the last few years, I have been a Mentor helping startups get established and developing their Sales Organizations.