Oversaw the daily operations of a high-volume ENT practice, ensuring compliance with healthcare regulations and organizational policies.Managed and trained clinical and administrative staff, fostering a collaborative and efficient work environment.Streamlined patient scheduling, flow, and overall experience to enhance satisfaction and operational efficiency.Directed billing, coding, and revenue cycle processes specific to ENT services, ensuring accuracy and adherence to regulatory standards.Monitored and managed inventory, including the procurement of medical supplies and equipment for ENT-specific procedures.Maintained financial oversight, including budgeting, expense tracking, and financial reporting, resulting in improved cost management.Collaborated with physicians and clinical staff to optimize workflows and implement best practices tailored to ENT care.Acted as the primary liaison between the ENT practice and hospital administration, effectively communicating goals and needs.

Plans and directs day-to-day operations; collaborates with providers to develop strategic business plans, define budgets, and establish daily operational objectives; devises and implements new and revised practice policies, and conduct monthly reviews to ensure finances are being properly allocated.Reformed and improved front-desk policies and procedures, developing more efficient flow of office operations. Restructured billing and collections policy, resulting in an increase of weekly revenue.Oversees financial activities, including private and Medicare billing, payroll, and accounts payable/receivable, prepare and deliver monthly financial reports to CEO.Monitors clinic performance to ensure that provider schedules are optimized and that clinics are maximizing visit opportunities for patients. Monitors performance reports ensuring Return Office Visits (ROV) and surgeries are booked prior to patient leaving to reduce delays in patient care.Minimize staff turnover through appropriate candidate selection, orientation, training, staff education and development. Develop and arrange continuing education opportunities for to increase knowledge and skill sets.

Organized programs and activities in accordance with mission goals and goals of organization. Implemented and managed changes and interventions to ensure project goals are achieved.Developed evaluation methods to assess program strengths and identifies areas for improvement, led introduction of project management software to reduce deadline issuesEstablished partnerships, communication, and trainings for various public health and health technology organizations to create a sustainable network and communitySupport the office’s social media strategy, identifying appropriate content for Facebook, Twitter, and the office’s website.

Designed and compiled clinical data using computer-based applications and use current trends in healthcare system to make well-informed decisions in healthcare modeling.Effectively communicated analysis findings orally and written for senior leadership with overall goal to improve collections, reduce overhead, and maximize reimbursement rates.Managed intake, load, and integration of large volumes of raw, complex health care data from various sources and compile large data sets in Microsoft Access.Developed and implemented review activities independently and in collaboration with others, to validate data and performance measures.

Collaborated with cross departmental leadership to ensure quality care of patients and implemented monthly patient safety/experience meetingsManaged the daily operations of 4 healthcare facilities, overseeing departments with 45 - 50 employees.Regularly evaluated and analyzed employee performance, provided constructive feedback and assist, mentor and discipline staff as needed.Established contracts and pricing and ensuring proper maintenance on medical equipmentDeveloped and implemented policies and procedures to ensure safety of patients and staff, Led the introduction of a new scheduling system that reduced average appointment wait times by 40%.

Prepared monthly and quarterly analytics for income statement, balance sheet, budget to actual variance, and earnings by source.Designed and implemented new financial patient assistance program, that saw a significant increase in patient treatment compliance.Acted as liaison and assist with internal and external auditors in the planning and execution of quarterly and annual audits, including the resolution of account and auditing issues.Managed department with 10 employees, oversaw all performance evaluation, staff trainings, and provided feedback to mentor and grow team.

Worked on the development of new business processes and procedures to reduce operational costs and increase overall effectivity.Trained and supervised new personnel, ensuring that all policies and procedures were fully followed.Managed and maintained documents and records and executed various clerical duties as assigned by managers and executives.Produced business forecasts, completed monthly reports, created weekly employee schedule, and pro-actively participated in weekly team meetings.

• Researched and formulated Healthcare Compliance Guidance’s• Built client specific health information data reports and present findings• Benchmarked client health plans against national health reports • Supported Compliance Specialist and Data Analytics team

• Built and analyzed data reports • Researched innovative recruitment tactics • Recruited strong healthcare candidates • Completed administrative tasks to ensure proper workflow