As a General Manager at Ralph Lauren, I oversee the operations, performance, and growth of the Canadian flagship at the Toronto Premium Outlets. With over 20 years of experience in the retail industry, I have a proven track record of delivering exceptional customer service, increasing sales and profitability, and managing a diverse and talented team of associates and managers.I am passionate about creating a positive and engaging work environment that fosters innovation, collaboration, and loyalty. In my previous roles I have supported the development and implementation of various initiatives and programs to enhance the employee experience, such as training, recognition, wellness, and feedback. I also partnered with senior leaders and cross-functional teams to align the employee experience with the company's vision, values, and goals.