Michael Robinson Email and Phone Number

Create functional and technical documentation for new products before handing off to supportEngage in international business to help drive continued success for our emerging products divisionChosen to lead the emerging products team from a Sales Engineering side to drive understanding of the newly acquired solutions, as well as finding what market positioning for the solutions serves bestPerform post sales hypercare with go-lives for customers to ensure the end users are properly trained on the solution, and the solution is delivered exactly as it was promised during technical scopingMaster solutions from the Prometheus Group product suite to accurately tailor product to process

• Assume responsibility as product owner for multiple solutions throughout our platform portfolio to take customer and industry driven requirements and create use cases to facilitate the developer team• Technical expert in SAP ECC and SAP S/4 HANA PM, MM, Financial, and Production modules• Awarded “Up and Coming SE of the Year” at SKO after realizing the most ACV of any new SE• Perform numerous onsite demonstrations to a variety of industries where I was the lead SE for either pre-sales engagements, or providing best practice training for utilizing the software• Lead RFP and RFI engagements to ensure the bidder understood how our solutions would be addressing their requirements and demonstrate in-depth presentations of how the software would solve their issues• Represent the company at trade-shows and conferences as the face of different solutions to help inspire potential and existing customers that the software that we are offering is the future of this industry• Facilitate IT conversations to prove the technical architecture of the solutions would meet their implementation requirements, and follow the strict security guidelines that govern their company

• Delivered product demonstrations to a wide variety of C-Suite personnel in a plethora of industries that spanned from the global 2000 list to companies with mid market revenue• Assumed role as process expert and be able to lead conversations with business process users to understand and identify where challenges might be coming from and apply a solution to remedy them• Visualized customers data to give the customers a digital twin of their process reconstructed from within our system, and communicate the need for process standardization within their line of business• Exposed to many different ERP’s and CRM’s such as SAP, ORACLE, Salesforce, Service Now, etc and learned how to engage and connect these different systems to Celonis SaaS• Created detailed analyses to represent the customer’s data in a way that examines different metrics of importance to them such as cycle times, KPIs specific to a specific business process, etc.• Drove discovery workshop to better understand different points of pain and areas of friction that customers are experiencing, then dive deeper to better assess what they want their ideal process to be

• As Salesforce Admin duties include the following: write workflow rules, create dashboards, create and run reports, build cross object process automation, and create and monitor community portals• Create SOP for all technological tasks, onboarding and offboarding new employees and applications• Maintain and deploy all IT hardware, software, and business communications including routine health checks and updates to ensure that productivity remains high with minimal downtime for products• Perform company wide threat awareness through surprise penetration testing to check user preparedness• Develop multiple demos that were presented as part of sales demonstrations to potential customers• Create and deploy desktop assistance tool that allows for remote assistance and documentation of any issues that occured, exports analytics to see what processes or tasks can be improved upon

•Employed A+ computer skills to diagnose and resolve issues within the enterprise networks serviced•Business Process Analysis and Design: Created microsoft forms and flows that allowed customers to submit requirements for new information systems products, as well as services to be implemented within their respective departments•Performed new client requirement meetings with the supervision of an Aptiis senior employee to determine what software or hardware solution would be the best fit within the business•Responsible for monitoring of new systems introduced to clients during the initial period after the product is initially deployed to correct any issues that might have occurred during installation

•Mentored and refine a sales team of six people to effectively offer high margin items that will increase overall profitability and hit the goals set in place by the corporate office •Generated a 7% penetration rate offering Staples brand goods increasing the stores profitability•Facilitated new management systems to hold accountability to workers across all departments

• Acquire new accounts for Staples technology services to increase revenue and provide the software service that ensures longevity to their product• Problem solve with co-workers to fix customers defective devices and increase group productivity• Knowledgeable of existing technology to inform customer of what product would benefit them most• Implement existing computers into the Matrix system and go through system files to remove any malware or viruses afflicting the computer