Michael Wilson Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

AS Nonprofit Practice Leader, our Partners are among the nation's most seasoned leaders, offered via a selection of flexible delivery models tailored to meet the specific needs of our clients. Whether interim or permanent, fractional or full-time, a contract or W-2 employee role, Fortium helps our clients solve their complex digital problems using the delivery model that is best suited for their situation. A national firm of proven executives with extensive track records, Fortium can help you with "the right resource" when and where you need it... no more, and no less.Our Partners have 25+-year careers includes serving as members of the C-Suite for companies in the nonprofit, consumer goods, distribution, manufacturing, construction, professional services, business process outsourcing, healthcare IT, publishing, high-tech, and software sectors. Extensive experience in consulting, Interim executive roles, and assessment/due diligence.

Franklin, North Carolina

Franklin, North Carolina

Dallas/Fort Worth Area

As the CEO of the Center for Digital Business Transformation, I help companies, nonprofits and individuals develop strategies to transform their work in innovative new ways within the context of an amazing customer experience.Digital transformation refers to the changes associated with the application of digital technology in all aspects of business, personal (i.e. the digital executive) and nonprofit management. Digital transformation may be thought as the third stage of embracing digital technologies: digital literacy → digital competence → digital transformation. The latter stage means that digital usages inherently enable new types of innovation and creativity in a business, rather than simply enhance and support the traditional methods.Customer experience refers to having a passion and obsession with customers and the customer experience. That experience needs to be amazing. What will be the results if your are not obsessed with the customer experience? The real risk is to not focus on the results that will come from average or bad customer experiences. This is about the best use of your time and the amazing results that your passion and energy will bring the customer experience.

Dallas/Fort Worth Area

Managed 70 customer staff with an annual budget of $10 million. Created social media strategy and implemented a social media command center to focus on listening and service/support. Developed a responsive web framework to take advantage of mobile access. Created a mobile strategy and developed 30 mobile apps under that framework.Improved the user and customer satisfaction. Annual measurements for Net Promoter and Forrester Customer Experience Index were best in class results. 2012 - 74% Net Promoter and Customer Experience Index of 92%.Increased the service and top line revenue results of the Associations National Service Center (Call Center). Expanded services to 24/7/365 operation.

Dallas/Fort Worth Area

Managed 160 technology staff and 70 customer staff with an annual budget of $40 million. Created a business technology focus including a Business Relationship Management function with dedicated staff. The focus is on creating quantifiable business results through effective technology which is measured annually. Created social media strategy and implemented a social media command center to focus on listening and service/support. Executed a Software as a Service (SaaS / Cloud) strategy including over 20 cloud implementations.Developed a responsive web framework to take advantage of mobile access. Created a mobile strategy and developed 30 mobile apps under that framework. Improved the user and customer satisfaction. Annual measurements for Net Promoter and Forrester Customer Experience Index were best in class results. 2012 - 74% Net Promoter and Customer Experience Index of 92%.Increased the service and top line revenue results of the Associations National Service Center (Call Center). Expanded services to 24/7/365 operation.Reduction of ongoing technology operating expenses so they can be reinvested in business technology. Operating expenses reduced over 30% in the last 3 years.

Syracuse, New York Area

Area Development Manager for the Northeast with average annual increases in revenue of 12%. Delivered community programs for multi-state territory. Reorganized local structure to reduce operating expenses and generate significantly more income. Funded additional research by increasing the per cent allocated annually.

Houston, Texas Area

Area Development Manager for the Great Houston metro area. Increased income an average of 23% a year. Highest year was 49% increase. Innovative delivery of community and professional programs. Created School site, Worksite and Healthcare site program packages for ease of use for volunteer implementation.

Ba, Religion, Sociology

Education record