Michael Allen Email & Phone Number

Phoenix, Arizona Area

Providing all aspect of day-to-day operations including, Delivery operations, Consumer and Commercial Account management, Personnel management, Fleet management and compliance to DOT regulations, Industry Safety protocols, Inventory management, as well as Forecast Planning for both Seasonal and Growth requirements.

El Mirage, Az

Support the Management in the coordination, procurement, and scheduling of product installations to ensure the custom design, manufacturing, and installation of our automatic retractable patio awnings with the primary focus on maintaining our 98% customer satisfaction rating and A+ rating with the Better Business Bureau.♦ Improved operational communication efficiencies for both internal and external customers.♦ Mitigate escalated customer concerns and provide consistent project updates.♦ Coordinating sale appointments, communications, and installations.

9151 W Bell Rd, Peoria, Az 85382

Assisted the Berkshire Hathaway Automotive team in the customer purchases of high quality Nissan, and luxury Infiniti vehicles for one of the largest dealership groups in America.✪ Including fleet purchases

Glendale, Az Headquarters

Guided & Developed a Point-of-Contact team of client advocates as well as managing our business partner relationships, towards the ongoing satisfaction of our clients with the delivery of Hardware, Software, and Managed Services solutions.♦ Established a professional Service and Support culture with clear expectations.♦ Standardized Process, Procedures and Client Training resources improving effectiveness.♦ Collaborated with business partner to advance established processes for integrating support.♦ Enhanced partnership with a focus on realizing a seamless integration of operational platforms in support of a national clientele base.

Sky Harbor Operations Center

Consistently collaborated with our internal / external call center business partners, in a diverse Lending market, where operational flexibility is key, to provide a comprehensive approach to diagnosing root causes for both local issues & enterprise incidents, often taking the lead in promoting the evolution of our technology support model, and all while gracefully adapting to the unprecedented Frank-Dodd regulatory changes in the industry. ♦ Led Change Management agent reps in the weekly meetings to consistently identify and mitigate any negative impacts associated with enterprise changes.♦ Built cross-functional relationships; to analyze and identify gaps in the Incident Management process and procedural operations, reducing the length of outages.♦ Implemented Improvement Strategies; to manage inbound call routing systems through the use of in-house and vendor technologies resources.♦ Promoted the repurposing of an existing line, to a 24/7 "Helpline"​ for client support solutions of common & project issues, reducing support delays, and ticket counts.✪ Awarded MVP; "​...Michael's willingness to take on new challenges ... beyond what is expected and required ... provides a depth of support that sets the standard for all others to achieve..."

Sky Harbor Operations Center

Managed operational and support needs for both local and partner sites’ by delivering and supporting multi-departmental clients’ and business partners’ security access inquiries, for network assets, and system resources. Delivered process improvements in data management that enhanced efficiencies, and improving accuracy. ♦ Improved the procedural documentation to provide, timelier and targeted, resolutions that reduced delays and improved the client's experience.♦ Appointed to administer inter-departmental projects to elevate cross-functional processes and procedural operations during the Washington Mutual Merger.♦ Promoted the creation of a resolution database that was implemented to assisted team with impact mitigation during outages.✪ Highest rated in the Client Satisfaction Survey, achieving; 96.25% in the 2008 annual rating, based on; monthly surveys of client managers (13), & business partners (6).

Tempe Campus Call Center / Skyharbor Operations Center

LAN Admin / Security Liaison..............(Chase/BankOne).....2006 - 2007Network Analyst...................................(Chase/BankOne).....2004 - 2006LAN Analyst..........................................(BankOne/Chase)....2002 - 2004Telephone Banker / Student.................(BankOne)...............1999 - 2002Escalations Supervisor......................... (BankOne)...............1998 - 1999Team Leader / Unit Supervisor..............(BankOne)...............1996 - 1998Telephone Banker / Sales Associate.....(BankOne)...............1995 - 1996

Elgin Operations Center

SOS (Service Operations Support) Team....(First Chicago - FIRST Card)..........1994 - 1995Customer Service Representative................(First Chicago - FIRST Card)..........1993 - 1994

Itasca Manufacturing & Distribution Center

Just In Time (JIT) Coordinator..........(Concentric Inc LLC)..............................1991 - 1992Warehouse Manager........................(Concentric Complete Parts LLC)...........1989 - 1991Warehouse Operations.....................(Concentric Complete Parts LLC)..........1988 - 1989

Illinois Operations Center

Warranty Service Rep................................(NEC Home Electronics USA)..........1986 - 1988Warehouse Operations..............................(NEC Home Electronics USA)..........1985 - 1986

Chicago North Shore Distict

Team Lead......................(2nd Team)..........1984 - 1985Flooring Specialist...........(1st Team)..........1983 - 1984

Main Branch

Teller Associate.............(1st Window)..........July 1983 - November 1983

Ft Bragg, Nc

E5 Sargent.........................(Unit Supply Sargent)......................June 1981 - June 1983E4 Specialist......................(DSarm ; DSuss ; WTA)..........November 1980 - June 1981E4 Specialist......................(DSnbc ; DSarm).........................January 1980 - November 1980E4 Specialist......................(DSnbc).............................................July 1979 - December 1979E3 Private First Class........(ATnbc ; PPdst ; WTD).................August 1978 - July 1979E2 Private..........................(ATabn ; ATlog).................................May 1978 - August 1978E1 Private..........................(BTinf ; ATinf)..............................January 1978 - May 1978BTinf = Basic Training - InfantryATinf = Advanced Training - InfantryATabn = Advanced Training - AirborneATlog = Advanced Training - LogisitcsATnbc = Advanced Training - Nuclear Biological ChemicalPPdst = Permanent Party Duty StationDSnbc = Duty Specialist - NBC SpecialistDSarm = Duty Specialist - Armory SpecialistDSuss = Duty Specialist - Unit Supply SpecialistWTA = Warfare Training - ArticWTD = Warfare Training - DesertWTJ = Warfare Training - Jungle