● Maintains a broad knowledge of state-of-the-art technology, equipment and/or systems.Researches and evaluates new technologies. Promotes the use of information technology toenhance college effectiveness.● Functions as the key contact for all requests from a broad range of users for technicalsupport at a designated location. Provides consultation and support; communicateseffectively to convey complex technical information.● Communicates with users via telephone, email, video or text chat, and in-person tounderstand and resolve technology issues.● Prioritizes and appropriately escalates issues to ensure timely problem resolution. Carriesout fact- finding and analysis of problems; determines most effective problem resolutionprocedures.● Coordinates and interacts with other ITS teams and functions as a liaison between ITS andusers to communicate end-user needs and ensure effective solutions are implemented.● Analyzes and resolves computer hardware, software and network issues, repairs userworkstations, modifies configurations, replaces faulty components and rebuilds completesystems on a variety of platforms.● Maintains records of work activities and documents recurring, difficult or complex problems;identifies trends, recommends solutions and resources.● Creates documentation to assist end-users with solving problems or using technology.● Attends training sessions, classes and utilizes online resources to maintain and updateskills and knowledge as necessary to keep current on relevant technologies.● Other duties as assigned

● Create invoices for customers via PayPal ● Selling products and services using solid arguments to prospective customers ● Generated new business through successful networking and marketing ● Actively seek for potential new customers by surfing through social media ● Guided customers through purchases and appropriately resolved conflict or customer service issues● Regularly met sales goals

● Oversaw employee work in front and back of house to ensure compliance with company policies ● Continuously monitored restaurant operation to identify issues ● Managed and trained all employees to ensure compliance with company procedures ● Promptly addressed all concerns, complaints, and questions to guarantee environment quality and satisfaction ● Guaranteed customer satisfaction through intuitive awareness ● Utilized efficient multitasking to accommodate guests’ needs ● Ensured quality dining experience by assisting and monitoring meal preparation ● Routinely complied with safety standards to guarantee customer protection ● Contributed to staff development by training and improving menu knowledge

● Developed the skills to work on a restaurant griddle/grill● Utilize kitchen/restaurant utensils● Developed skills to work as a team with other cooks● Provide quality food ● Perform food prep as needed● Maintain a clean workstation compliant with food safety standards● Cooked different menu items for restaurant