Michael Le Email & Phone Number

Charlotte, NC, US

• Maintains a broad knowledge of state-of-the-art technology, equipment and/or systems.Researches and evaluates new technologies. Promotes the use of information technology toenhance college effectiveness.
• Functions as the key contact for all requests from a broad range of users for technicalsupport at a designated location. Provides consultation and support; communicateseffectively to convey complex technical information.
• Communicates with users via telephone, email, video or text chat, and in-person tounderstand and resolve technology issues.
• Prioritizes and appropriately escalates issues to ensure timely problem resolution. Carriesout fact- finding and analysis of problems; determines most effective problem resolutionprocedures.
• Coordinates and interacts with other ITS teams and functions as a liaison between ITS andusers to communicate end-user needs and ensure effective solutions are implemented.
• Analyzes and resolves computer hardware, software and network issues, repairs userworkstations, modifies configurations, replaces faulty components and rebuilds completesystems on a variety of platforms.

South El Monte, California, United States

• Create invoices for customers via PayPal
• Selling products and services using solid arguments to prospective customers
• Generated new business through successful networking and marketing
• Actively seek for potential new customers by surfing through social media
• Guided customers through purchases and appropriately resolved conflict or customer service issues
• Regularly met sales goals

Charlotte, North Carolina, United States

• Oversaw employee work in front and back of house to ensure compliance with company policies
• Continuously monitored restaurant operation to identify issues
• Managed and trained all employees to ensure compliance with company procedures
• Promptly addressed all concerns, complaints, and questions to guarantee environment quality and satisfaction
• Guaranteed customer satisfaction through intuitive awareness
• Utilized efficient multitasking to accommodate guests’ needs

Hickory, North Carolina, United States

• Developed the skills to work on a restaurant griddle/grill
• Utilize kitchen/restaurant utensils
• Developed skills to work as a team with other cooks
• Provide quality food
• Perform food prep as needed
• Maintain a clean workstation compliant with food safety standards