Michael Bray Email & Phone Number

Fort Mcmurray, Alberta, Canada

• Delivered comprehensive technical support across sixteen Fort McMurray public schools, overseeing both hardware and software repairs and installations.
• Repaired and maintained diverse hardware and software systems, increasing device uptime by 25% and ensuring optimal functionality across all schools.
• Achieved cost savings of approximately 30% for the school district by eliminating third-party repair service needs through efficient in-house solutions.
• Utilized Microsoft Office Suite to gather, organize, and input information into a digital database, ensuring accurate documentation and seamless communication with school administrators.
• Collaborated with IT teams, administrators, and faculty to complete projects ahead of schedule, enhancing technology integration within the district.

Fort Mcmurray, Alberta, Canada

• Trained new team members on cinema policies and customer service best practices, contributing to a consistently high standard of guest service.
• Played a key role in the successful rollout of new cinema initiatives by providing constructive feedback and adapting quickly to changes, enhancing overall operational efficiency.
• Increased merchandise sales by 20% through engaging presentations and personalized recommendations, resulting in higher guest satisfaction and revenue.
• Worked collaboratively with team members to streamline daily operations,helping to achieve a 95% guest satisfaction rating and maintain a positive, welcoming environment.

Fort Mcmurray, Alberta, Canada

• Trained and mentored over 15 new cashiers on point-of-sale systems, customer service protocols, and efficient transaction processing, helping tobuild a knowledgeable and effective team.
• Designed and implemented customer service scorecards, which improved team performance by 15% and established clear metrics for service excellence.
• Memorized over 200 item codes to enhance job efficiency, achieving the highest Items Per Minute (IPM) rate in the department and setting a standardfor quick, accurate service.