Michael Bray Email & Phone Number

Fort Mcmurray, Alberta, Canada

• Delivered comprehensive technical support across sixteen Fort McMurray public schools, overseeing both hardware and software repairs and installations.• Repaired and maintained diverse hardware and software systems, increasing device uptime by 25% and ensuring optimal functionality across all schools.• Achieved cost savings of approximately 30% for the school district by eliminating third-party repair service needs through efficient in-house solutions.• Utilized Microsoft Office Suite to gather, organize, and input information into a digital database, ensuring accurate documentation and seamless communication with school administrators.• Collaborated with IT teams, administrators, and faculty to complete projects ahead of schedule, enhancing technology integration within the district.

Fort Mcmurray, Alberta, Canada

• Trained new team members on cinema policies and customer service best practices, contributing to a consistently high standard of guest service.• Played a key role in the successful rollout of new cinema initiatives by providing constructive feedback and adapting quickly to changes, enhancing overall operational efficiency.• Increased merchandise sales by 20% through engaging presentations and personalized recommendations, resulting in higher guest satisfaction and revenue.• Worked collaboratively with team members to streamline daily operations,helping to achieve a 95% guest satisfaction rating and maintain a positive, welcoming environment.

Fort Mcmurray, Alberta, Canada

• Trained and mentored over 15 new cashiers on point-of-sale systems, customer service protocols, and efficient transaction processing, helping tobuild a knowledgeable and effective team.• Designed and implemented customer service scorecards, which improved team performance by 15% and established clear metrics for service excellence.• Memorized over 200 item codes to enhance job efficiency, achieving the highest Items Per Minute (IPM) rate in the department and setting a standardfor quick, accurate service.