Michael Xenakis Email & Phone Number

Seattle, Washington, United States

• Interim Practice Director during transitional period, responsible for driving annual strategic planning and budget forecasting for $13M Digital Experience practice.• Lead discovery activities with new and existing clients to identify requirements and scope product roadmaps, overseeing successful contract negotiations for more than 60 engagements during my current tenure with the organization.• Partnering with Auguste Escoffier Culinary School to develop product vision for a transformative ecosystem for culinary school student administration and B2B training programs. Lead a distributed, cross-functional, agile team, successfully achieving consistent production deployments matching two-week sprint iterations for more than a year-and-a-half, since initial go-live.• Partnered with Alaska Airlines product design teams, to develop and moderate conference panel discussions for their inaugural design conference. Topics included the intersection of design and engineering and strategies for approaching product innovation.• Personnel manager for a team of ten consultants across a variety of consulting disciplines, responsible for hiring decisions, mentoring on definition and achievement of quarterly goals and educational plans, as well as providing primary advocacy on promotion readiness.

Greater Seattle Area

• Principal Manager for multiple, automotive OEMs, designing and delivering custom software for vehicle head units. Products included provisioning system for over-the-air updates of on-board software and both mobile and in-vehicle B2C experiences. Product design focused on gas and charging stations, parking providers and quick service restaurants, integrated with the driving experience.• Managed a mixed Seattle / Tokyo / Melbourne -based team to launch Toyota’s next-generation software delivery infrastructure, serving two million vehicles across the 2019 thru 2022 model years.• Led product design, technical integration, delivery and post-deployment discussions over a 12-month sales cycle with Nissan Motor Co. This resulted in successful contract execution for a two-year, three-phased program for progressive delivery of Xevo’s market apps and personalization engine as a top-tier application on their flagship electric vehicle.• Joined in-flight program with Ford Motor Company, filling leadership gap. Codified product requirements, negotiated terms for design and delivery process across internal and external stakeholders, and delivered a course-corrected, 18-month program timeline for five million vehicles across two generations of head unit run times.• Personnel manager for team of four, mid-level Product and Program Managers. Responsible for reviewing and coaching all facets of their work, including project artifacts, client presentations, and preparation and presentation of program health reporting for Xevo leadership.• Served as member of SDLC review board, reviewing four to six amendments per month. Additional responsibility included definition and enforcement of a broad set of delivery KPIs to assure conformance with the SDLC. Reduced sustained percentage of non-conforming tickets from second-decile to under four-percent of active JIRA tickets over a six-month period.

Greater Seattle Area

• Worked with primary client, Starbucks, as member of the Customer Success and Product Management teams. Envisioned product improvements and defined business and technical requirements for enhancements to machine learning recommendation models. Using Formation's SaaS product, clients offer hyper-personalized interactions with customers to deepen engagement and drive increased revenue.• Lead development and release of more than a dozen personalized promotions, each resulting in double-digit percentage increases in net incremental revenue.• Lead design, deployment and administration of Customer Success team’s next-generation feature intake / incident management tool. New solution replaced previous, third-party tool, fully automating integration between Formation and client stakeholders.• Lead bi-weekly reviews to analyze cloud infrastructure performance and make recommendations on “right-sizing” configurations. These resulted in a projected 20% annual savings on AWS costs across the organization.

Greater Seattle Area

• Cross-functional delivery lead and day-to-day account executive for Deloitte Digital clients. Client programs included B2C, B2B and full enterprise software applications, for a variety of industries, implemented across mobile, tablet and desktop form factors. Clients included: • Alaska Airlines • REI • Showtime • Costco • VISA, Inc. • BMW • T-Mobile USA • Responsible for onboarding Mumbai-based team into Deloitte Digital delivery model. Compiled a US-based team of cross-functional leads, developed a case-study based agile curriculum and administered on site in Mumbai studio.• Mentored performance review and career growth of a team of ten individual contributors across all studio disciplines.

• Engineer, architect and lead project manager on a wide variety of client engagements. Programs focused on enterprise-level, web-based applications along with full-stack mobile and responsive web apps across a variety of companies and government agencies. Clients included: • U.S. Department of Defense • Recreational Equipment Incorporated (REI) • Microsoft • AT&T Wireless • Tennessee Valley Authority • Citigroup • MILA, Inc. • Watchmark, Inc.• As Lead TPM, performed monthly process reviews with VP of engineering and led growth of PMO by 200% over three years.

Master Of Urban Planning (Mup)

Master Of Public Administration (Mpa)

Bs

Bs