Lead brand establishment and operations of Denza(luxury sub-brand under BYD Group) in Hong KongLead passenger car aftersales operations across all non-MB brands to identify synergies and improve operational efficiency

Leading a company-wide transformational initiative on improving aftersales productivity across all brands(Mercedes Benz Passenger Car & Commercial Vehicle, Hyundai)Adopt lean management methodology to streamline processes and systems.Responsible for project planning and work with both external consultants and internal stakeholders to ensure effective delivery of project initiatives

Design and implement strategy to transform the business from a loss making situation (2016 to 2018) to profit(2019 to 2021), full P&L responsibility.Sustain Mercedes Benz market leadership in Macau, No.1 in luxury segment and No.2 among all brandsActively build and maintain relationship with important corporate customers, and achieve business synergies where possibleReshape corporate culture to encourage innovation and empower talents for growth, a track record of effective succession planning that managed the leadership team transition Report directly to the board of directors of Zung Fu on financial results, key performance index and any critical changes in the market

Full responsibility of dealership aftersales operation and lead a team of 80Achieved a 13% YoY growth in aftersales revenue and 56% in profit before taxBuilding up vigorous team that best delivered customer service

Assistant to the regional general manager in implementing aftersales strategies Full responsibility of aftersales operation in Chengdu ZungFu Nanxing, lead a team of 70 and delivered a 5% YoY growth in aftersales revenue and achieved the highest Customer Satisfaction Score (CSI) among all dealerships in the GroupAwarded the Zung Fu China Best Performance in Maintenance Quality in 2016

Conduct Consolidation and analysis on the aftersales KPIs across the group dealerships in ChinaProduce monthly report on aftersales business for management meetingAssist in designing and implementing incentive scheme for general and managerial level staffAssist in preparing the annual budget and presentation to the top management