Expanded scope to include responsibilities across the CHI Health Physician Enterprise in Nebraska, Iowa, North Dakota, and Minnesota.

Leads strategic initiatives to improve patient access to ambulatory clinics via operational efficiencies and digital optimizations across Nebraska and SW Iowa.* Established an in-house on demand virtual visit model* Operationalized direct to patient virtual visit options in primary care and multiple specialty clinics* Expanded online patient self scheduling across primary care* Leads analytics team including EPIC template optimization resulting in increased scheduling access for 15+ specialties* Oversees operations of 50+ seat contact center comprised of administrative and clinical teams* Led processes to maintain contact center and patient access support during 3 week EPIC EHR downtime* Implemented ad hoc patient access points via phone and secure chat for pandemic specific concerns* Developed and chairs the Physician Enterprise Access Council* Developed and co-chairs the Virtual Services Steering Committee* Co-chaired the Physician Enterprise Position Control Committee* Developed data resources to aid operations teams in assessing clinic access

* Stabilized and enhanced contact center operations by standardizing and developing best practice workflows for clinical and non-clinical teams.* Expanded scheduling access to include secure online chat for primary care* Developed clinic EPIC template and analytics team - expanded services from supporting the Omaha metro to include clinics across Nebraska for 15+ specialties

* Managed clinical team within a centralized contact center for primary care ambulatory clinics* Standardized triage and non-triage telephonic services

* Independently cared for patients in primary care, urgent care, and retail medicine settings* Served as a provider champion within the Service Excellence department