I assess the legitimacy of mobile device direct fulfillment orders before they ship. I audit past fraud events to help discover new fraud trends and implement processes to stop future events. I monitor daily reports to catch fraudulent orders that could have slipped past our active processes.

Starting Nov 2022, I became a TA in this role (basically a team lead) - I assist other agents in the center with any questions they may have, helping them with resolving difficult situations and taking escalated calls from them.Investigate new applications at point-of-sale and existing accounts with suspicious activity for potential fraud to prevent company losses.Assist victims of identity theft with protecting their account and reversing any damages.Use critical thinking skills to assess and mitigate risk to the company.

Assist assigned sales associated with selling all products and services at management approved pricing. Consistently achieve sales and customer service objectives. Handle administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new and existing customers as appropriate. Provide World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team. Report to work on time and work scheduled hours. Maintain required sign on time, productivity, and quality and standards. Follow established calling guidelines and procedures provided by management. Successfully completes all sales and training programs that are identified as core curriculum within the recommended time frames.

Responsibilities: Customer Service, assisting customers to Point of Sale, streamlining department functionality, product knowledge, and Merchandising. Troubleshot customers’ electronic equipment over the phone i.e. televisions, computers, routers, sound systems, etc.

Responsibilities: Delivery and installation of customers' home theater systems, travelling to both homes and businesses, ensuring client satisfaction and work efficiency.

Responsibilities: Customer Service, assisting customers to Point of Sale, streamlining department functionality, product knowledge, and Merchandising.

Responsibilities: Customer Service, assisting customers to Point of Sale, streamlining department functionality, product knowledge, and Merchandising.