Autotrader/KBB/Dealer.com

• Manage on a daily basis two Sales Managers, and 25 Certified Toyota Sales Consultants with average monthly sales in excess of 400 vehicles.• I conduct both internal and external environmental scans as well as stakeholder analysis to ensure adequate and desired inventory of both new and pre-driven vehicles are available for purchase. • Meet and train staff weekly providing content perspectives and focus on staff needs as well as noted deficiencies to ensure better performance both professionally, and personally.• Provide current industry trends as well as updates and provide feedback to staff regarding current and projected performance with regard to volume of vehicles sold, accessory presentations and customer satisfaction surveys returned to Toyota Corporate Offices.• Draft for the General Manager’s review job posting descriptions, and post employment openings using strategic human capital resource plans on major employment websites to include monster.com, careerbuilder.com, and craigslist.com.• Interview potential new hires for all departments to include administrative, finance, sales and Business Development Center. o Utilize my strong command of Microsoft Office suite products to include word, excel and power point in day to day activities, as well as numerous industry specific programs and manufacturer unique web based programs to ensure proper and timely warranty activation for new and certified pre-owned vehicle purchases.

• Directed all sales, advertising, and operations for $15 million dollar automotive retail company, encompassing two departments (sales and finance), with direct supervision of 19 employees. • Lead staff to strive for 100% customer satisfaction with purchase and service experience, while also conducting periodic analysis of best practices to reduce overall G&A expense, and increase PVR margin.• Constructed, trained, and implemented Mazda Certified Pre-Owned vehicle program that consummated in dealership becoming #1 Certified, Pre-Owned Mazda Dealer in Midwest for 2011and 2012, previously never having been ranked.• Introduced and managed the Chi environmental program to the dealer, resulting in a customer purchase of 38% among new and used vehicles, increasing overall value of vehicle to customer and adding as a result an additional average of $450 per vehicle retailed.• Managed strategic partnerships between service, finance and sales departments to effectively promote sales and marketing campaigns, establish new product introduction, and execute launch strategies for maximum consumer exposure.

• Secret as well as Top Secret Clearance while on active duty.• Oversaw all aspects of military construction to include electrical, carpentry, and concrete in three overseas locations with projects valued in excess of $50 million.• Deployed to Bosnia, and Kuwait in support of KFOR and the Global War on Terror; oversaw the construction of over 40 miles of road, hundreds of guard towers and a $19 million life support facilities project on Camp Comanche.• Directly responsible for the health, welfare and safety of over 10,000 personnel on US military base in Kuwait by providing oversight and insuring compliance with US Military Force Protection Standards.• Identified deficiencies and proposed solutions to ever changing force protection needs at multiple locations in CENTCOM theatre of operations during beginning stages of Operation Enduring Freedom.