Michael Young Email and Phone Number
Michael Young work email
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Michael Young personal email
I am an experienced Group Executive (Business Transformation & Strategy) that has operated at General Manager level and above for more than ten years with over 30 years in commercial enterprises spanning transportation, logistics, aviation, IT Services and mining. I have driven significant growth by forging strong relationships with customers and by building sales, customer engagement and delivery capabilities.I am especially proud of my track record for the design and execution of major business growth and transformation in line with the successful implementation of organisational business plans.Specialties: • Exceptional business acumen with transformation and organisational change experience.• Integration expertise gained during several mergers and acquisitions.• People management and stakeholder engagement with an excellent motivational manner.• Successful business development and senior management roles at a state and national level across a range of business areas.• IT literacy including Cyber Security gained through practical application on an enterprise scale.• Proven negotiating experience with strong governance and financial management skills.• A recognised champion for customer success.
Broadreach Consulting Pty Ltd
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Business Development ManagerBroadreach Consulting Pty Ltd Jul 2024 - PresentPerth, Western Australia, AuWorking with the leadership team to enhance our management capabilities and ensure sustainable growth in the years ahead. My focus is on growing our existing client base as well as diversifying into adjacent industry sectors as we continue to Unleash Our Client's Digital Potential.
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Chief Operating OfficerMining People International Nov 2021 - Nov 2023West Perth, Wa, AuReporting to the Managing Director to lead all of the company’s operational and service delivery areas. Provides strategic leadership of all consulting functions across all business sectors. • Full P&L and Operational responsibilities along with planning and forecasting the business growth.• Completed a major Business Transformation in line with the strategic plan to improve and digitise the business support and governance capability. • Play a leading role in driving the company’s growth through strategic diversification. -
Head Of Customer Service Management Wa/NtFujitsu Australia Limited Dec 2020 - Jun 2021Macquarie Park, Nsw, AuThe Head of CSM owns the strategic engagement with clients for all contracted services in this region. They are accountable for the delivery, continual service improvement and the overall client satisfaction.• Manage, motivate and develop a team of managers, team leaders and technical staff to build business capability across the region and own the customer service outcome.• Act as a key contributor to sales and business development.• Revenue, growth, productivity and profitability of the entire portfolio. -
Group Executive, Strategic Customer DeliveryKinetic It Dec 2019 - Oct 2020Perth, Western Australia, AuThe Group Executive Strategic Customer Delivery was established following the successful implementation of the regional delivery model in line with the 2020 Business Plan.• At the completion of my assignment on the East Coast I returned to Perth in late 2019 to take on this role for the West Coast region. • All of the responsibilities of my previous role still applied by with the additional focus of driving more growth and building on the foundation of the region model.• All sales and customer development activities had to be integrated into my portfolio to run the business as one single division. -
General Manager Delivery Services East Coast RegionKinetic It Mar 2018 - Nov 2019Perth, Western Australia, AuThe General Manager Delivery Services, East Coast Region was established to support the growth of the company and allow us to scale consistently across all the regions where we operated. • This was an extension to my previous role where we essentially split the operations into two regions, East Coast (QLD, NSW, ACT, VIC & SA) and West Coast (WA & NT). The resultant two operations were similar in size (revenue, customers and staff) and operated independently of each other.• Full responsibility for the success of business in its entirety which required the regionalisation of some of the roles that had previously only resided centrally (finance and HR).• To act as the senior company executive on the East Coast and ensure I was accessible and responsivethe demands of our growing list of customers. • Based in Melbourne but with regular visit to the other states to develop new business and ensure the success of the existing business.• The headcount was over 650 staff with a management structure of fifteen direct reports.Major Achievements:The successful implementation of the regional delivery model in line with the 2020 Business Plan.
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General Manager Delivery ServicesKinetic It Mar 2015 - Feb 2018Perth, Western Australia, AuThe General Manager Delivery Services is responsible for the delivery of services to our managed services customers which accounts for over 80% of the company revenue. • A member of the executive leadership of Kinetic IT and reports to the CEO with accountability for the Delivery Services division in the company.• This is a national role supporting customers across several states and territories and covers the full life cycle from customer acquisition, development, success and retention. • Acts as an officer of the company and contributes to the development of strategy with full accountability for its execution.• The headcount was in the order of 600 staff with management structure of ten direct reports.• A primary focus during this period was the establishment of our presence in NSW and the implementation of services at Qantas. This entailed splitting my base of operations between Perth and Sydney for a little over two years.
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General Manager Customer EngagementKinetic It Jan 2010 - Mar 2015Perth, Western Australia, AuResponsible for raising the company profile and managing the customer engagement and develop new business across all States to drive the growth of the organisation nationally.
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General Manager Western AustraliaEmpired Ltd Feb 2008 - Dec 2009Perth, Western Australia, Au -
State Manager WaCommander Jan 2007 - Jan 2008Melbourne, Vic, AuWorked with the Group General Manager Sales & Marketing to set the strategic direction for the Western Australia region.Rebuilt the branch from the ground up following the acquisition of Volante by Commander. Reshaped the sales team and restructured the key operational areas of the business to shift the focus from selling product to delivering services. -
Sales Director Western AustraliaKaz Jul 2001 - Nov 2006AuResponsible for maintaining the commercial relationship with clients and driving the business growth in Western Australia. Identifies and cultivates major opportunities and then allocates a sales lead or manages the campaign directly. Controls and motivates the sales and client management team to achieve both personal and branch sales and account quota targets. -
Account DirectorCsc 1994 - 2001Randolph Afb, Tx, UsManagement and growth of the Government Portfolio in Western Australia -
Manager Freight SystemsQantas 1988 - 1994Mascot, Nsw, Au
Michael Young Skills
Michael Young Education Details
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Australian Institute Of Company DirectorsCompany Directors Course -
University Of Technology SydneyAnd Related Support Services
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The University Of QueenslandGeneral
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Home Hill State High School
Frequently Asked Questions about Michael Young
What company does Michael Young work for?
Michael Young works for Broadreach Consulting Pty Ltd
What is Michael Young's role at the current company?
Michael Young's current role is Strategic Growth | Digital Transformation | Business and Technology Leadership.
What is Michael Young's email address?
Michael Young's email address is mi****@****.com.au
What schools did Michael Young attend?
Michael Young attended Australian Institute Of Company Directors, University Of Technology Sydney, The University Of Queensland, Home Hill State High School.
What skills is Michael Young known for?
Michael Young has skills like Management, It Service Management, Managed Services, It Strategy, Change Management, Account Management, It Management, Stakeholder Management, Itil, Project Delivery, Integration, Business Process Improvement.
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