Michael Zaerr Email & Phone Number

Westfield, In, Us

Westfield, In, Us

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

As a Business Consultant in the Strategy and Optimization organization, my primary objective is to identify, develop, and deliver process optimizations for our Group Benefits line of business. I primarily work on process improvement projects, with my most recent major project being the design and development of a new document intake and review tool to streamline analysts review of medical records. Operating within a Safe Agile environment, I also serve as the product owner for several development teams, ensuring alignment of project goals with business requirements. I collaborate closely with stakeholders across the organization to capture voice of the customer, gather requirements, and design and implement innovative solutions. Key Responsibilities:• Act as product owner for development teams, guiding and prioritizing features and user stories.• Conduct comprehensive research and analysis of potential process optimization opportunities.• Assist Product Lead in cost-benefit analysis to evaluate potential value and feasibility of optimization initiatives.

Indianapolis, Indiana, United States

Acting as a product owner in a SAFe scrum environment, I engaged in requirement collection, development, and translation into clear, actionable features and user stories in collaboration with Business Analysts. I actively managed the backlog to ensure business value and priority were visible to the development team. I worked closely with the business team on solution design, leveraging both technical and subject matter expertise to ensure customer needs were at the forefront of product development.Key Achievements:• Collaborated with vendors on proofs of concept, contributing to effective vendor selection.• Participated in developing a product prototype, aiding in the clarification of product vision and facilitating the transition of requirements into the final product.• Played a key role in a team that successfully launched a multi-line of business product, focusing on leveraging Natural Language Processing to improve document review efficiency, ultimately reducing costs by over $1M per year.

Indianapolis, Indiana

In this role, I efficiently handled automobile bodily injury claims, encompassing comprehensive investigation, documentation, valuation, and negotiation of settlements with claimants and attorneys. I effectively communicated with policyholders' management teams to ensure understanding of financial exposure. Ensured strict compliance with regulations across a twenty-state territory.Key Achievements:• Implemented data-driven strategies that resulted in a 26% decrease in team rental expenses in 2019.• Awarded for Customer Service and Compliance in 2017 and 2019.• Collaborated on the development of a video training series for precise liability investigations.

Indianapolis, Indiana

As a Claims Adjuster, I efficiently managed the process of property damage claims, from investigation to settlement. My duties included comprehensive liability analysis and defending liability decisions during inter-company arbitration.Key Achievements:• Guided training and licensing programs for three cohorts of new adjusters.• Devised and delivered a presentation on a newly introduced Data Quality Program to peers, resulting in a 90% improvement in data accuracy within six months.

Auburn, In

In this dynamic startup environment, I embraced a multi-faceted role as an Auction and IT Services Specialist. My responsibilities spanned various aspects, from consignment tracking and IT system maintenance to financial reconciliation of auction results and ensuring prompt payments to sellers. In addition, I supported annual tax preparations through comprehensive reporting, and crafted detailed auction proposals inclusive of advertising and operation budgets.Key Achievement:• Led the successful implementation of a new auction software system, enhancing operational efficiency without compromising the user experience.

Muncie, In

My role involved assisting students in selecting and purchasing their course materials. I also assisted in management of book orders and inventory, and contributed to the online sale of books via Amazon, showcasing my ability to adapt and manage multiple responsibilities.

Bachelor'S Degree, Finance, 3.81 Gpa

Activities and Societies: Activities: Ball State Finance Society, BSU Foundation Student Managed Investment Fund, RISE Symposium 2014.

Other; Certificate In Leading With Finance, Complete

Leading with Finance is a 6-week, 40-hour online certificate program from Harvard Business School. Leading with Finance helps students.

Education record

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Education record

Education record