Michael Zambon - Mba, Pmp, Csm Email & Phone Number

Swedesboro, NJ, US

Camden, NJ, US

Camden, NJ, US

Camden, NJ, US

Philadelphia, PA, US

• As an IT Business Partner, work as a trusted adviser to Executives. Responsible for driving lines of business in collaboration with the CIO to increase the business units technology competency and to drive continuous.
• Client Relations - Accountable for the overall relationship, customer satisfaction and alignment between Business Unit and Corporate IT by serving as an integral partner to the business in any decisions that may be.
• IT Strategy - Develop an overall IT strategy and execution plan for delivering business value through innovative technology solutions to; ensure the business technology plans are aligned with the goals and strategic.
• Integration - Manage the life cycle of planning, design and integration of technology solutions on behalf of the Business. Accountable for the successful integration of technology solutions into the business operation.
• Process Optimization - Facilitate the design and development of effective business processes and metrics to drive operational excellence, maximum benefit, adoption and sustainability from technology solutions.
• Opportunity Management - Identify, plan and prioritize opportunities into innovative business technology solutions to achieve the company’s stated goals.

Philadelphia, PA, US

Oversaw & managed day-to-day operational activities. Accountable for coordinating activities related to new customer integration including program and process improvement programs, and program implementations ensuring operational efficiency and new directives for growth including mergers & acquisitions. Responsible for overseeing the work of other.

Philadelphia, PA, US

US

• Responsible for initiating and driving joint marketing programs to increase visibility through the partner channel.
• In charge of recruitment, development and management of relationships with system integrators, platform solutions, technology and OEM related partnerships, third party ISV relationships, and channel partners.
• Negotiate and manage compliance with various types of contractual relationships such as, OEM & Reseller agreements.

US

• Ensure support staff provides customers and partners high levels of satisfaction on questions and issues.• Develop and provide product and related technology training to support staff.• Recruiting, interviewing and selecting qualified candidates to meet technical support staffing needs.

US

• Provided technical support for customers and partners including in depth troubleshooting and researching utilizing tools, training, and product knowledge to create a World Class experience.
• “Out of the Box” thinking when existing processes or procedures did not correct the problem or generate a desirable client out come.
• Delivered new hire software troubleshooting\problem resolution training as well as volunteered to serve as a function Mentor to help acclimate new hires to Primavera culture.

• Provided complete program & project management of environmental monitoring and remedial programs across the mid-Atlantic region.
• Supervised, coordinated, and directed teams & crews during installation, operation and maintenance of remedial and groundwater systems.
• Composed and prepared complex hydrogeological & geotechnical reports including the collection and interpretation of field data based on approved workplans for various government agencies.
• Responsible for the review and accuracy of reports, proposals, and invoicing prepared by team.
• Performed complex field inspections and risk studies of environmental sites proposed for investigation.

Master'S Degree, Digital Transformation Leadership

Master'S Degree, Digital Product Management

Mba, Business

Pmp, Project Management

Mcse, Microsoft Certified Systems Engineer

Ba, Environmental Science