Michael Zelley, Cfe, Cafp Email & Phone Number

Responsible for preventing losses to the Credit Union by minimizing the risk of fraud exposure, working with law enforcement and other fraud loss professionals, assistance with physical security and IT security, investigations on fraud claims and suspicious activity, interviewing witnesses, suspects and victims, evaluating cases and taking appropriate actions, representing the Credit Union in criminal or civil legal proceedings, providing assistance, support and education on various fraud topics to Credit Union employees, conducting analysis of fraud trends and recommending changes in policy and procedures to mitigate riskSelected to Lake Trust Value Lab, a team of 7 employees chosen to participate in brainstorming and product development sessions to add value to our membership through innovationSelected to Lake Trust Employee Retention Team, a team of 7 employees nominated to develop ideas around employee retention and engagementSelected to volunteer committee for Credit Union Protection, a team of 4 employees selected to identify, coordinate and implement team oriented volunteer opportunities in the communityCreated a unique approach to interview/interrogation using various counseling/life coaching approaches (Motivational Interviewing) mixed with Reid and Associates techniques to create a trust-based communication which encourages accountability, matching values to behaviors, and restitution for losses incurredCreated fraud awareness training for deposit fraudMaintaining over 40% recovery on fraud cases

Responsible for ongoing bank fraud prevention and physical security training, responding to and investigating both internal and external fraudulent situations (including money laundering,) assisting local law enforcement and FBI with ongoing cases, assistance with BSA requirements, Currency Transaction Reports, High Risk Customer review, review and approval of all Suspicious Activity Reports, creating SAR’s when appropriate, validation of escalated OFAC (Office of Foreign Assets Control) matches, ongoing fraud prevention product research, and assistance with product developmentSignificantly reduced bank fraud losses through work of the Security Task Force, which instituted authorization limits, additional internet banking security measures, and customer notificationsDesigned Fraud Page on corporate intranet and developed regionalized fraud alert notification to banksImproved efficiency of fraud detection software which allows for quicker user review Instituted a culture of fraud prevention as opposed to fraud recovery after the fact

Responsible for supervision, staffing, training, and development of procedures and policies for the Adjustments and Central Review department. Requirements included goal setting, key performance indicator, and service level agreement development and tracking for both departments, escalated problem solution, and communication with Federal Reserve Bank, Operation Managers, BSA Officers, and affiliate Bank staff, review and processing of affidavits of forgerySuccessfully migrated Adjustments Department from Tempe, AZ to Lansing, MIRewrote all procedures and policies, creating two efficient departments which did not log one hour of overtimeCreated Central Review Department as part of company wide initiative to centralize back office operationsHired and trained all current staff members into a confident and efficient team requiring minimal supervision

Selected as one of six nationwide candidates to complete six month rotations in Audit, Loan Review, and Compliance Departments. Responsible for off-site and on-site auditing and review of bank procedures, loan files and presentations, compliance to banking regulations, documentation and reporting of findings to bank president, bank managers, upper management, and bank specific board of directorsCreated a risk matrix and universal risk score combining the aggregate risk of the three departments as part of group developmentCreated training program for Audit new hires and drafted the current audit program covering remote deposit

Responsible for delegating work received from FedLine, completion and documentation of adjustments cases, first point of contact for Adjustments Department, daily work flow reporting to supervisor, problem solving on escalated adjustment issues, drafted all adjustments and collection letters and notes used by the departmentImproved team efficiently by filtering and distributing cases from Lansing, MI to the team in Tempe, AZReceived praise for succeeding as Team Lead in Lansing, MI with excellent communication, organization, and professionalism by supervisor in Tempe, AZ

Responsible for managing the collection of losses on all demand deposit accounts for 81 branches, skip tracing, filing claims of loss against bankruptcies, filing for liens and garnishments, recovery and negotiations of fraud losses, employee overdrafts, ChexSystems and fraud alert monitoring, fraud prevention training, filing Suspicious Activity Reports, working with law enforcement and fraud groups to recover losses and prevent ongoing fraud, setting victims of fraud up on Positive Pay Developed the collection policy and procedures for 81 branchesMaintained a 54-62% collection rate (national average for unsecured debt at the time was 17-21%)Decreased losses on weekly charge off dollars by 44% Improved net DDA losses 30% from 2005

Responsible for customer service on all types of mortgage loans, ordering payoffs, document request, taking payment arrangements, light sales of mortgage products, calculating amortization schedule, escrow analysis and problem solving Selected to handle escalated escrow account callsReceived numerous customer compliments for excellent customer service and problem solving

Responsible for collection of all loan and lease accounts, managing inbound and outbound calls, analyze and evaluate credit reports, issue legal notices of default, order voluntary surrenders, train new employeesPromoted to Retail Loan Collector II after 5 monthsSelected to become a new hire training coachOne of five employees selected to work late-stage collection accountsOne of two employees selected to work late-stage high risk mortgage accountsFirst employee to receive 100% quality review score, received this rating ten times

General Science Curriculum

Activities and Societies: Dean's List

Additional Education

The Reid Technique of Interviewing and Interrogation John E Reid and Associates: Telephone Interviewing Check Processing Certification.

General Science Curriculum

Activities and Societies: Dean's List