Michael Zikry Email & Phone Number

Simi Valley, Ca

• Responsible for the supervision and development of a team with up to 15 associates• Ensure proper execution of business operations, projects, and directives while minimizing risk to line of business• Responsible for strategic business planning and project management to refine procedures and processes to drive results• Prepare and administer comprehensive monthly reviews, performance improvement plans, and employee counselings for a team of 8-15 associates• Track, review, and analyze operational performance via a variety of reporting methods and direct monitoring and present the findings to management with suggestions for growth• Lead on execution of ongoing coaching, training, and development for line of business CRM and Process Support associates• Responsible for implementation of changes in policies/procedures and initiatives while monitoring quality and efficiency• Handle customer, third party, line of business, and investor inquiries

Simi Valley, Ca

• Exhibits a strong sense of customer service skills with an emphasis in collections• Reducing same customer call backs, by ensuring information provided is accurate as well as being resolution driven• Assisting management and peers with floor coverage by handling escalations as well as procedural questions• Member of the Associates Bringing Spirit Team• Ensuring that both company and investor goals are met• Knowledge in all various areas of mortgage servicing to ensure accuracy• Top performer of the Private Label Team

Simi Valley, Ca

• Responsible for the supervision of a staff between 5-8 employees at a given time• Ensured that store deliveries were on time, and products were placed on floor before deadline• Enforced company policies• Balanced safe and money drawers• Provided new hires with the training necessary to succeed in their current position• Provided excellent customer service to ensure clients would remain clients

Simi Valley, Ca

• Responsible for managing a staff consisting of 10-15 employees at a given time• Ensured that restaurant was clean and safe for both employees and customers• Entry of time cards• Assisted with creation of upcoming schedules for employee’s shifts• Balanced drawers in addition to calculating restaurants daily profits• Ensured staff was efficient and courteous to ensure restaurants goals were met• Conducted interviews for potential candidates