Michael Zikry Email & Phone Number

Simi Valley, CA

• Responsible for the supervision and development of a team with up to 15 associates
• Ensure proper execution of business operations, projects, and directives while minimizing risk to line of business
• Responsible for strategic business planning and project management to refine procedures and processes to drive results
• Prepare and administer comprehensive monthly reviews, performance improvement plans, and employee counselings for a team of 8-15 associates
• Track, review, and analyze operational performance via a variety of reporting methods and direct monitoring and present the findings to management with suggestions for growth
• Lead on execution of ongoing coaching, training, and development for line of business CRM and Process Support associates

Simi Valley, CA

• Exhibits a strong sense of customer service skills with an emphasis in collections
• Reducing same customer call backs, by ensuring information provided is accurate as well as being resolution driven
• Assisting management and peers with floor coverage by handling escalations as well as procedural questions
• Member of the Associates Bringing Spirit Team
• Ensuring that both company and investor goals are met
• Knowledge in all various areas of mortgage servicing to ensure accuracy

Simi Valley, CA

• Responsible for the supervision of a staff between 5-8 employees at a given time
• Ensured that store deliveries were on time, and products were placed on floor before deadline
• Enforced company policies
• Balanced safe and money drawers
• Provided new hires with the training necessary to succeed in their current position
• Provided excellent customer service to ensure clients would remain clients

Simi Valley, CA

• Responsible for managing a staff consisting of 10-15 employees at a given time
• Ensured that restaurant was clean and safe for both employees and customers
• Entry of time cards
• Assisted with creation of upcoming schedules for employee’s shifts
• Balanced drawers in addition to calculating restaurants daily profits
• Ensured staff was efficient and courteous to ensure restaurants goals were met