• Pioneered Technological Innovation: Spearheaded the development and implementation of cutting-edge AI and IT solutions, transforming businesses across various sectors, including healthcare, finance, and education, by addressing operational bottlenecks and leveraging bespoke technology strategies• Disrupted Traditional IT Models: Introduced revolutionary approaches to technology adoption, eliminating the need for large IT teams and complex tech stacks, and fostering real-time design and development methodologies that significantly reduced deployment timelines and costs• Enhanced Vendor Engagement: Redefined vendor relationships by prioritizing transparency, flexibility, and value alignment, ensuring that technology investments were strategically impactful and tailored to meet the unique needs of each business partner• Developed AI-Based Consumer Applications: Led the creation and launch of innovative B2C AI applications such as DaddyBets (sports betting assistant), WrestleAI (athlete coach assistant), and Deans Assistant (supporting educators and administrators), providing intuitive and powerful tools that revolutionized user engagement and performance

• Standup an IT department for an international sales-based organization with 250+ employees (50% remote) inmultiple offices and remote locations• Develop and implement IT standards for operations, security, devices, and infrastructure across the organizationthat previously did not exist• Deliver on strategic goals through management of core information systems such as Salesforce, NetSuite, andShowpad and the implementation of a custom ecommerce portal for our customers• Collaborate with global parent company to ensure global IT standardization and efficiencies across the NorthAmerica region

Digital Innovation: Lead a team of innovators to solve complex problems through digital technology. Develop optimization and transformational solutions that deliver value across multiple levers (cost reduction, member experience). Develop and own a multi-year roadmap consisting of multiple transformative initiatives that deliver value to CVS in the form of operational cost reduction and member experience improvement.

Digital Innovation: Develop digital solutions that address member pain points and deliver value through cost-reduction and improved member experience. Strategy and Innovation team owner of all digital order status and order placement solutions for Caremark, a line of business within the PBM of CVS Health. Lead collaborative efforts across operations, business, and technology teams for solution discovery, strategy, design, implementation, and evaluation. Provide prioritized recommendations to senior leadership using fact-based, data-driven business cases. Member Experience Transformation: Engage with a cross-functional team to map key member journeys and the underlying ecosystem (people, process, technology) involved. Perform deep data analysis (quantitative, qualitative) to understand opportunity areas and pain points. Drive ideal future-state vision and corresponding solutions (transformational, optimization) to address those pain points and achieve future-state. Work with technology teams to then develop and implement those solutions. Key Engagements:- Disruption Engine: Use AI and analytics to create a centralized view of our member as it relates to disruptions, defined as anything preventing a member from obtaining their medication. Based on a member/disruption context, provide clear information on what and why a disruption is occurring and the next best action for the member to take. Deliver a consistent experience to all member touchpoints (IVR, digital, messaging, etc.) in an effort to improve member experience and self-service. - Prescription Holds: Enable our members to resolve "holds" on their prescription through our digital portal. This "self-service" functionality was previously unavailable for our members, resulting in extremely high call volume (operational costs) as members were required to call in order to resolve. Developed digital strategy to incorporate with current order status tracker, a reusable component.

Key Engagements:- eCommerce Digital Transformation: Engage with retail client to design and implement e-commerce platform that provides enhanced user experience by allowing individual store configuration for 1000+ stores. This platform aims to protect existing revenue, increase new customer acquisition, increase revenue per customer, and reduce product launch time. - eCommerce Support and Enhancements: Provide extended development and testing support for newly implemented eCommerce platform to drive site stabilization and deliver key business initiatives through site enhancements.Key Roles / Positions: - Engagement / Service Delivery Manager- Scrum Master / Release Manager- QA / Testing Manager- End-to-End (E2E) Test Manager- Test Data Manager- Business Analyst- JIRA AdministratorAchievements / Certifications:- Certified Pursuit Leader- Certified Engagement Manager- Professional Development Counselor

- Lead two large support engagements (Development, Testing) for new eCommerce platform ensuring successful delivery of contractual obligations and SLO's- Coordinate development/testing activities and resources (onshore/offshore) across multiple teams (Sogeti, Client, Third-Party) to support business and IT initiatives- Manage planning, schedule, scope, prioritization, execution, and delivery for weekly releases using agile methodology- Provide status reporting to key stakeholders and project sponsors- Act as JIRA system administrator to support development and testing processes

- Analyze critical test scenarios to identify and fulfill test data requirements for development and testing teams to be used in functional, performance, E2E, and UAT testing- Manage entire End-to-End (E2E) testing to ensure successful integration between all system components, including internal / external applications and data integrations. Support User Acceptance Testing (UAT) and lead defect identification, monitoring, and resolution. - Support teams by creating custom configurations, dashboards, and reporting using JIRA- Release Management

- Work with the Product Owners, internal Business Analysts, SMEs, and IT to elicit and document 1000+ functional requirements to be consumed by the development teams.- Collaborate with technical architects and developers (onshore/offshore) to design, solutionize, and deliver system functionality

- Drive engagement to provide a secure online Portal for JLT Specialty's client users to access their insurance information, associated documents, and to collaborate with JLT account managers and broking team that is now a part of JLT’s global strategy- Implement an Analytic Data Collection tool which streamlines the data collection process, allowing JLT to collect custom data templates for each line of business or policy type, and is the foundation for a new global data analytics strategy- Lead Power BI program efforts to integrate enable reporting for Carrier and Operations Management, Portfolio and Project Management, and Client and Policy Exposure benchmarking- Manage the integration of a new video conferencing platform, BlueJeans, to over 500+ end users across US, Canada, and Latin America regions which resulted in overall cost savings in 2017 of approximately $100,000. - Engaged in PMO efforts to drive maturity model through standardized processes and templates across JLT- Administer newly acquired PPM tool, Clarizen, to drive user adoption by creating custom views, reporting, workflows, and configurations; this tool will be adopted as a part of the global PMO.

About Humana Young Professionals:- The Humana Young Professionals group is Humana's largest concentrated network of young professionals with over 900 members. We're dedicated to elevating the value young professionals bring to Humana and our community by fostering networking, development, and leadership opportunities. We're a voluntary, associate-driven group comprised of any associate seeking experienced-based opportunities for personal growth and the growth of Humana. Areas of Focus:- Connect | Internal and External Networking | Cultivating a strong working network, both internally and externally, to further position our members as a leading force within the young professional community- Grow | Personal and Career Development | Fostering development through exposure to both Humana's senior leaders and external thought leaders, as well as providing the tools necessary for our members to manage their own personal and professional development- Thrive | Increased Engagement in Humana and the Community | Engaging members through volunteer and wellness activities by focusing on facilitating opportunities that will not only drive our members to achieve a better well-being mentally and physically and be a positive force in the communities we serve.

CRM Services -Engaged in the delivery a large-scale CRM implementation that enables a 360 degree view of our customers, improves engagement with our members, and strengthens their usage of Humana products and services, executing responsibilities around project management, business analysis, and agile implementation-Led efforts to enhance the Software Development Lifecycle (SDLC) utilized across the CRM Program to deliver a cloud-based platform in Salesforce.com used by 23,000+ Customer Care Representatives -Involved in the design, development, and deployment for data integration capabilities within the CRM Platform including: Claims, Pharmacy, Next Best Action (administrative / guidance alerts), CRM Service Intake Enhancements, and Read-Only Users -Managed a weekly report on all program incidents and tickets that provide insights that allowed for better transparency with Business and IT Leadership, decreased incident response time, and defect resolution process improvements -Collaborated with IT Program and Project Managers to build custom project health reporting tools and training materials to improve risk and issue management processes and program / project budget oversight for our Business PartnersBusiness Technology Leadership-Engaged in the design and implementation of an enterprise-wide Business Analysis Competency Center which serves as a Center of Excellence focusing on bringing business analysis thought-leadership and discipline to projects across the IT organization and delivering repeatable, predictable results-Performed a gap analysis to identify Business Analyst proficiencies and gaps within Humana in order to create a foundation of industry-standard tools and techniques that all Business Analysts are expected to know and utilize with a specific focus in Stakeholder Analysis and Modeling

•Refine key skills required of effective business analysts by observing and consulting with professionals across several teams •Develop proficiency with SalesForce.com by completing the required training to receive business analyst certification•Participate a variety of training sessions weekly specifically aimed at cultivating “soft” professional skills

•Developed an applications verification dashboard to be used by 23,000+ customer service representatives during releases •Created and delivered comprehensive testing strategy by defining critical testing areas, conducting current state analyses, and exploring testing best practices•Developed a comprehensive understanding of an agile execution project and executed responsibilities around project management, business analysis, and implementation

•Launched an initiative to align core objectives with the undergraduate program that resulted in the creation of an analytics major•Elicited support of external partners to drive engagements desgined to market and attract students to analytics

•Selected as one of 30 students to participate in this rigorous program to develop analysis, presentation, and teamwork skills•Explored topics with focus on IT governance, strategy, enterprise architecture, deployment, and post-implementation support

•Managed store operations and sales, including the production of over 1,000 custom apparel orders, for Greek organizations•Launched on-campus marketing campaign that increased sales by 12% that was sustained for six months•Lead a team of 4 employees in the design and production of over 140 custom apparel items

•Lead operations for over $125K book of business and achieved the highest quality rating in the Midwest region •Managed production of four crews consisting of 5-8 painters each effectively, having no jobs go over-budget/schedule•Maintained a perfect OSHA safety standards compliance record by mandating painters to complete regular safety seminars

•Coordinated and execute logistics between administration and Deloitte, such as approval and funding•Developed weekly status reports and selection criteria for identifying top students •Prepared conference agenda and presentation materials; attend conference sessions