Michael Michailidis Email & Phone Number

Greece

Athens Metropolitan Area

Athens, Attiki, Greece

Athens, Greece

Among the key responsibilities is to provide Onsite Support Services and Incident Prevention Services to Microsoft Premier Customers in Greece and the greater EMEA region. Customer Engineer builds successful relationships with the customer through the delivery of a high-quality technical engagement in a specific technology area.- Delivers proactive onsite support and knowledge transfer to the customers- Drives on preventing incidents during the customer visits- Achieves high… Show more Among the key responsibilities is to provide Onsite Support Services and Incident Prevention Services to Microsoft Premier Customers in Greece and the greater EMEA region. Customer Engineer builds successful relationships with the customer through the delivery of a high-quality technical engagement in a specific technology area.- Delivers proactive onsite support and knowledge transfer to the customers- Drives on preventing incidents during the customer visits- Achieves high levels of customer satisfaction- Collaborates with Microsoft teams to deliver a high quality service- Works with Microsoft support engineers using knowledge of the customer’s environment to accelerate problem resolution- Manages customer expectations and delivers a service in line with contractual obligations- Develops and delivers new services to exceed customer expectations- Delivers technical workshops, presentations and documents Show less

- Manage break-fix, reactive incidents, and operational activities.- Manage projects effectively and efficiently.- Manage presentations and documents about new products and services (customers/internal users).- Responsible for performing daily system monitoring, focused on IT and B2B products - Monthly check on stock availability of Services’ departments. - Supports product equity and strategy, prioritizing product and customer requirements.- Reports to LG the Monthly… Show more - Manage break-fix, reactive incidents, and operational activities.- Manage projects effectively and efficiently.- Manage presentations and documents about new products and services (customers/internal users).- Responsible for performing daily system monitoring, focused on IT and B2B products - Monthly check on stock availability of Services’ departments. - Supports product equity and strategy, prioritizing product and customer requirements.- Reports to LG the Monthly Product Sales and Shopper Feedback.- Conducts field visits and spot checks on the In-Store Promoters.- Performs product demos to sales teams and customers.- Collects and analyzes competitive intelligence from the market.- Delivers a monthly sales target.- Briefs and trains Sales Promoters during meetings. Show less

Athens, Attiki, Greece

- Responsible for performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.- Researching and recommending innovative, and where possible automated approaches for system administration tasks. Identifying approaches that leverage our resources and provide economies of scale. - Manage break-fix, reactive… Show more - Responsible for performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.- Researching and recommending innovative, and where possible automated approaches for system administration tasks. Identifying approaches that leverage our resources and provide economies of scale. - Manage break-fix, reactive incidents, and operational activities.- Manage projects effectively and efficiently.- Manage presentations about new products (customers/internal users). - Support break/fix incidents related to any of the local IT Infrastructure Services that have an impact on the operations.- Meet SLAs (Service Level Agreements) defined for each service and provide early warning to IT Manager to avoid blind escalations for critical incidents/outages.- Ensure all relevant support activities are recorded. - Monitor Service requests’ queue on a regular basis to ensure timely assignment, resolution, and their closure. - Be proactive and strategic in thinking to avoid reactive issues. Show less

Master Of Business Administration (M.B.A.), International Business, 7,2

Bachelor'S Degree, Computer Science, Second Class (Upper Division) - 6,4

High National Diploma, Computing And Systems Development, Distinction

Specialization, Economic Crisis 2010 & Perspectives

Specialization, Management Information Systems, General