Experienced ICT & Strategy Leader | ICT Services Management | ITIL & PRINCE2 CertifiedWith over 15 years of experience in managing complex ICT infrastructures, I excel at driving corporate strategy through innovative technology solutions. I specialize in optimizing ICT services to meet both internal and external customer needs, with a strong focus on aligning technology investments with business objectives to enhance operational efficiency, growth, and security.As a Local Security Officer, I oversee information security initiatives to ensure our infrastructure remains secure and compliant. I’m certified in ITIL and PRINCE2, which enables me to manage ICT services and projects with a strategic, process-driven approach that ensures efficiency and cost-effectiveness.Key Expertise:ICT Services Management: Ensuring high-quality delivery of services for both internal and external stakeholders.Strategic Budgeting & Cost Control: Expertise in ICT budgeting to drive cost efficiencies while supporting long-term growth.Corporate Strategy & ICT Alignment: Aligning ICT projects with business strategies to optimize operations and support growth.Project Management: Leading complex ICT and infrastructure projects, including new subsidiaries, facilities expansions, and tech upgrades.Security & Compliance: Overseeing information security initiatives to protect infrastructure and ensure regulatory compliance.ITIL & PRINCE2: Implementing ITSM processes and managing projects with a focus on timely and on-budget delivery.Selected Achievements:Led the creation of [#] new subsidiaries, managing all ICT infrastructure and ensuring seamless integration.Spearheaded ICT initiatives that reduced operational costs by 50%+ and improved service quality across multiple departments.Improved vendor performance and customer satisfaction by streamlining service-level agreements (SLAs).Certifications & Specialties:ITIL v3 Foundation & PRINCE2 CertifiedExpertise in server architecture, networking, business process management, and Lean managementSkilled in union negotiation, ICT procurement, and SLA managementI am committed to leveraging technology to drive business growth and efficiency. Let’s connect to explore how my experience can help you achieve your strategic goals.
Listed skills include Itil, It Service Management, It Management, Management, and 24 others.