Michal Bugar Email & Phone Number

Bratislava, Slovakia

IT is not only IT... Based on experiences from international environments and various business areas, we are pleased to establish ourselves as a reliable partner creating complex solutions for your business, with an emphasis on its culture and value setting. In the era of digital transformation, our mission extends beyond traditional IT services. We are at the forefront of leveraging robotic process automation (RPA) and advanced digital technologies to revolutionize how businesses operate, ensuring they are not just participants but leaders in the digital age.Our approach is holistic and forward-thinking, focusing on integrating RPA and digital transformation strategies that align with your unique business culture and values. We understand that the journey to digital excellence is unique for every organization, and many are at different stages of readiness. Therefore, we specialize in preparing organizations for this transition, offering tailored consultancy and solutions that not only enhance operational efficiency and reduce costs but also empower your workforce and strengthen your competitive edge.We envision a future where every organization, regardless of its current digital maturity, can harness the power of automation and digital technologies to redefine its processes, enhance customer experiences, and create new value. Our team of experts, with their deep industry insights and technical prowess, is committed to guiding you through this transformative journey, ensuring your business is resilient, agile, and ready for the challenges and opportunities of tomorrow.Join us as we navigate the path to digital transformation, leveraging the potential of robotic process automation to unlock unprecedented growth and innovation for your business. Together, we can create a digital-first culture that thrives on efficiency, innovation, and continuous improvement.

Prague, Czechia

As the Service Delivery Manager and Product Owner of Support4Everyone.eu, I oversee the seamless delivery of IT support services and drive the strategic vision of the product. My role is centered on ensuring that individuals and businesses have instant access to expert IT solutions, without needing in-depth knowledge of their technical environment. I am responsible for aligning our services with customer needs, managing the entire product lifecycle, and ensuring high-quality support that exceeds expectations.Product Ownership: Define the product vision and roadmap for Support4Everyone.eu, focusing on delivering simple, accessible, and efficient IT support to users of all technical backgrounds.Service Delivery Management: Oversee the end-to-end delivery of IT services, ensuring prompt and effective responses to all support requests, with a focus on customer satisfaction and service quality.Cross-Functional Collaboration: Work closely with our IT experts, developers, and operations teams to continuously refine our service offerings and improve customer experience. I serve as the main point of contact for customers, ensuring their needs are met with tailored IT solutions that are designed, developed, and delivered rapidly.Continuous Improvement: Monitor performance metrics and customer feedback to identify opportunities for improving service efficiency, reducing downtime, and enhancing overall client experience.Apply agile methodologies to manage the development and enhancement of the Support4Everyone.eu platform, ensuring timely updates and feature improvements.We successfully launched Support4Everyone.eu, creating a scalable, user-friendly platform that provides instant IT support to users across various industries.Streamlined the service delivery process, reducing response times and increasing customer satisfaction rates.Spearheaded key product enhancements, based on customer feedback, that improved the platform’s usability and service flexibility.

Bratislava

Prague, The Capital, Czech Republic

Trnava Region, Slovakia

With a strategic position at the helm of BOGE Rubber & Plastics' Global IT PMO, I am at the forefront of orchestrating a pivotal transformation within the IT landscape. My role is instrumental in transitioning a previously fragmented IT organization into a cohesive, globally unified entity. Here's how I'm making a difference:Strategic Leadership: Steering the global project organization of IT projects, I lay the groundwork for a structured yet flexible approach to managing IT initiatives across borders. My leadership ensures projects align with our overarching business goals, fostering an environment where innovation and operational excellence converge.Methodology Mastery: My expertise encompasses both agile and waterfall methodologies, allowing for a dynamic approach to project management that is tailored to the unique demands of each initiative. By training and coaching our team in these methodologies, I am elevating our project delivery capabilities, ensuring efficiency, adaptability, and success in our diverse project portfolio.Transformation Catalyst: The core of my mission is to lead strategic projects that transcend traditional IT boundaries, unifying our efforts into a single, global IT powerhouse. This involves not only the technological integration but also a cultural shift, fostering a collaborative, innovative, and forward-thinking IT community within BOGE Rubber & Plastics.Empowering Teams: Beyond project management, my role is about empowering our people. By developing a culture of continuous improvement and learning, I am nurturing a team of IT professionals who are not only skilled in their craft but are also adaptable, resilient, and prepared to lead the charge in the ever-evolving landscape of global IT.I am actively shaping the future of our global IT capabilities, driving projects that deliver tangible results, and paving the way for a technologically empowered tomorrow.

Lippstadt, North Rhine-Westphalia, Germany

In this role I spearheaded the Project Management Office (PMO) within the IT department, driving strategic initiatives and establishing core IT processes to align with industry standards and organizational goals. My role was instrumental in enhancing operational efficiency, implementing cutting-edge technology solutions, and preparing the organization for TISAX certification.Key Achievements:Strategic Project Leadership: Led pivotal IT projects, including the seamless migration to Exchange Online and the implementation of electronic and digital document signing technologies. These projects were critical to modernizing our IT infrastructure and digital workflows, significantly improving internal and external communication efficiency.IT Process Management: Spearheaded the development and implementation of core IT processes in adherence to ITIL frameworks. My focus was on creating a structured, efficient IT environment that not only met current needs but was also scalable for future demands.TISAX Preparation: Directed the initiative to align our IT operations with TISAX standards, a key milestone for the organization in emphasizing information security and data protection. This involved rigorous process adjustments, staff training, and system enhancements to meet stringent audit requirements.Cross-Functional Team Leadership: Managed and mentored a diverse team of IT professionals, fostering a culture of innovation, continuous improvement, and collaboration. This role required effective communication across departments, ensuring IT initiatives supported broader business objectives.Stakeholder Engagement: Worked closely with senior management and external partners to align IT projects with strategic business goals, ensuring timely and on-budget delivery of IT solutions that drove competitive advantage.

Lippstadt, North Rhine-Westphalia, Germany

In my role as the Interim Head of Technical Services within a leading Global IT Organization, I spearheaded the strategic transformation and leadership of the technical services team, guiding our transition from a local entity to an integral part of a global powerhouse. My focus was on elevating our project management practices, service management, and lifecycle management capabilities to align with global standards and drive organizational success.Key Responsibilities and Achievements:Strategic Team Leadership and Organizational Transformation: Championed the seamless transition of the technical services team from a local entity to a core component of our Global IT Organization. My leadership was pivotal in redefining our strategic direction, enhancing collaboration across borders, and fostering a culture of excellence and innovation.Implementation of Waterfall Project Management Methodology: Led the strategic adoption and implementation of the Waterfall project management methodology. This included designing comprehensive training programs for team members, culminating in their successful preparation and transition to Project Manager roles. My efforts significantly improved project delivery timelines, quality, and team adaptability to structured project management practices.Service Management Excellence: Oversaw the service management and lifecycle management of our Technical Services portfolio, ensuring optimal alignment with business objectives and global standards. My role involved the meticulous management of service delivery processes, enhancing service quality, and ensuring customer satisfaction through the effective management of service lifecycle stages from service strategy and design to transition, operation, and continual service improvement.

Sofia City, Bulgaria

As the Interim IT Manager for a leading production plant, I was entrusted with pivotal responsibilities to strengthen the IT department's capabilities and align its operations with strategic organizational objectives. My role was instrumental in optimizing IT service delivery, enhancing operational efficiency, and laying the groundwork for a transition towards a global IT service model.Key Contributions and Achievements:Strategic Recruitment for IT Leadership: Spearheaded the strategic hiring process for a permanent IT Manager, ensuring the selection of a candidate whose vision and expertise align with the plant's long-term IT and business goals.Talent Acquisition for IT Service Excellence: Led the recruitment of essential personnel, significantly bolstering the service chain of the IT Department. This initiative was critical in enhancing service delivery and operational support, thereby ensuring uninterrupted IT services across the plant.Implementation of ITIL-Based Processes: Drove the adoption and implementation of ITIL-based processes, establishing a structured framework for IT service management. This endeavor improved service quality, efficiency, and alignment with business needs, contributing to the department's operational excellence.Cost Analysis and Optimization: Conducted comprehensive cost analysis and optimization exercises, identifying and realizing significant cost-saving opportunities without compromising service quality or delivery. This approach not only ensured financial efficiency but also maximized value delivery to the organization.Service Model Transformation: Orchestrated the transformation of the IT service model from a local IT support structure to a Global IT Service Organization. This strategic shift enhanced the scalability, efficiency, and quality of IT services, aligning them with global standards and facilitating seamless integration with the broader organizational IT strategy.

Slovak Republic

• Define business processes in international logistics and commerce environment that are needed for the projects• Deep dive into topics of dental industry product portfolio and master conceptional challenges• Prepare and manage IT budget for group and optimize costs for IT services.• Deliver IT driven Business Process Projects in time, scope and budget in a start-up environment• Cooperation with FONA teams in China, Italy and Bratislava• Ensure meeting of milestones/deadlines and resource requirements• Plan and schedule project timelines• Track project deliverables using appropriate tools• Provide direction and support to project teams of FONA• Manage and coordinate external supplier globally.• Implement and manage project changes and interventions to achieve project outputs• Being responsible for project profitability and measurement of success• Main emphasis is on the IT-support on business processes in an international and decentralized organizational environment• After Project Phases be the Demand and Process Manager for further development in order to ensure high quality of this business service• IT Service Delivery for Shared Service Centre of Dentsply Sirona (AP, AR, General Ledger)

Slovak Republic

I was responsible for IT environment in 4 subsidiaries of GEFCO Group in Central Europe. As an IT Manager of these subsidiaries I successfully implemented IT Service Management by using the best practices of ITIL v3 following the experiences from GEFCO Slovakia. By establishing of HelpDesk and Service Level Agreement we are able to cover the requirements of users and customers according their needs. Thanks to the wide experiences with IT Projects and Service management in Slovakia we successfully implemented our processes to the subsidiaries of Austria, Hungary and Slovenia. Collection of expenses and investments brought us great possibility to optimize all IT costs and improve the quality of service towards customers.

As IT Manager at GEFCO Slovakia I have implemented IT Service Management by using the best practices of ITIL v3. Afterword the implementation of Service Level Agreement towards internal customers brought us the complete measureablity of the job done by staff of IT Department of GEFCO Slovakia (time spent, costs, effectivity, root causes identification etc.). During my carrier in GEFCO Slovakia I managed the creation (front-end) of 3 out of 6 sites in Slovakia. My role is as well to provde the services as to internal as to external customers at the agreed level of quality. By the management of suppliers I have significantly decreased the costs for information and communication technologies of GEFCO Slovakia.

Master Of Business Administration (Mba), Business Administration And Management, General

2008, Information Technology And Electrotechnology