- Lead a team of employees to provide an exceptional experience to guests in a variety of situations.- Ensure safety through risk assessment and prevention through both direct contact and delegation.- Apply creative problem solving to ensure customer satisfaction. - Communicate new information and ideas between upper management and floor staff. - Take responsibility in motivating employees and leading by example.

- Greet and interact with new climbers on a personal level. - Introduce the sport with a focus on both current skills, and skills needed for future success. - Teach a variety of courses designed to progress skill and provide new experiences to the general public as well as seasoned climbers. - Mitigate risk through constant assessment of both individuals and the environment.

- Directed new climbers towards appropriate activities and classes. - Introduced the sport with safety as a primary focus and enjoyment as a goal.- Provided exceptional customer service to all customers.- Interacted with members to form a personal bond and community. - Managed incoming and outgoing groups to provide a seamless experience. - Assessed and prevent risk inherent to climbing.