• Backend development using the Spring framework.• Writing unit tests using kotest.• Testing applications in order to find potential issues.• Usage of Git as well as GitLabs

• Provided exceptional customer support in English, effectively addressing and resolving inquiries and concerns.• Assisted customers with technical issues, troubleshooting problems, and guiding them through solutions.• Maintained and managed Active Directory, ensuring smooth user management and access control.• Administered and supported Citrix environments, optimizing system performance and troubleshooting any issues that arose.• Proficiently utilized the ServiceNow system to track and resolve customer requests, ensuring efficient ticket management and timely resolution.• Received positive feedback and recognition from customers for delivering exceptional service and maintaining a high level of professionalism.