Michal Haim Email & Phone Number

Tel Aviv Area, Israel

• A certified Bookkeeper (type/level 2), 10 years experience as a bookkeeper in high-tech companies (Start Up's) who works in a team but can also be a single POC. Fluent English (spoken and written). Strong knowledge.
• Client Account Management: Spearheaded accounts receivable processes by engaging directly with clients to manage and resolve outstanding balances, ensuring prompt communication and effective payment solutions. Built.
• Cross-Departmental Collaboration: Acted as a liaison between clients and internal departments (e.g., procurement, supply chain, finance) to address client concerns, solve shipment issues, and fulfill client.
• Customer-Centric Problem Solving: Addressed complex client issues related to product delivery and service satisfaction. Coordinated with relevant teams to ensure timely resolution, maintain positive client.
• CRM & Data Management: Proficiently used Salesforce, NetSuite, and Monday to track client accounts, manage relationships, and provide insights on client trends and feedback, contributing to data-driven customer success.

Israel

• A Junior Customer Accounts Coordinator who is responsible for all Account Receivables & Account Payable processes in the finance department and assisting other departments. I am a part of the global finance team, and.
• Customer Relationship Oversight: Managed both accounts payable and receivable for key clients, facilitating effective communication and accurate billing to ensure financial clarity and customer satisfaction.
• Process Optimization: Identified opportunities to improve client interaction and billing processes, enhancing response time and simplifying complex financial inquiries.

Allcloud

* Management of Salesforce and Force.com projects throughout complete project life cycle.* Responsible for need identification, solution architecture, design, development, QA and rollout, as well as project budget management.

Managed client accounts and facilitated administrative support in a temporary maternity leave replacement role.

• Analyzing data & information, preparing operational reports and presentations.
• Financial management, including follow-up and control of insurance company’s payments and the agency’s clients as well as banking and accounting.

Israel

• Gave 24-hour technical support for various services and products to strategic clients.
• Constantly improved the efficiency of the department, including through writing work plans, budget management and providing operational reports (Excel and other tools).
• Working with development teams, sales representatives.
• Lead, managed and coordinated activities with IT development, R&D, QA and product managers.

Israel

• Lead and managed technical strategic projects both inbound/outbound.
• Managed the company’s flagship project, ensuring all internal, external and out-sourced teams met deadlines.
• Matrix Managed of inbound/outbound groups: R&D, IT, QA, Product Managers and Professional Services.
• Defined working processes, functions and features in the field of UI&UX.

• Managed planned and executed internet products from initiation and concept to delivery.
• Managed a number of large projects in parallel and under tight deadline.
• Lead, managed and coordinated activities with designers, IT, R&D and QA.

B.Ed,, Education

B. Ed, Licensed Teacher’s certificate, expertise of computers and information technologies, completed with honors.

Software Practical Engineer

Completed With Honors.