Michal Haim Email & Phone Number

Ramat Gan, Il

Tel Aviv Area, Israel

A certified Bookkeeper (type/level 2), 10 years experience as a bookkeeper in high-tech companies (Start Up's) who works in a team but can also be a single POC. Fluent English (spoken and written). Strong knowledge with Priority ERP, NetSuite Cloud ERP system and Microsoft tools. A team player with a can-do attitude !!!• Client Account Management: Spearheaded accounts receivable processes by engaging directly with clients to manage and resolve outstanding balances, ensuring prompt communication and effective payment solutions. Built strong client relationships to improve satisfaction and streamline financial transactions.•Cross-Departmental Collaboration: Acted as a liaison between clients and internal departments (e.g., procurement, supply chain, finance) to address client concerns, solve shipment issues, and fulfill client expectations, resulting in high retention and customer satisfaction.•Customer-Centric Problem Solving: Addressed complex client issues related to product delivery and service satisfaction. Coordinated with relevant teams to ensure timely resolution, maintain positive client relationships, and uphold Claroty’s reputation for exceptional customer service.•CRM & Data Management: Proficiently used Salesforce, NetSuite, and Monday to track client accounts, manage relationships, and provide insights on client trends and feedback, contributing to data-driven customer success strategies.

Israel

A Junior Customer Accounts Coordinator who is responsible for all Account Receivables & Account Payable processes in the finance department and assisting other departments. I am a part of the global finance team, and reporting to the Finance Director – Corporate Controller.Job Responsibilities:• Customer Relationship Oversight: Managed both accounts payable and receivable for key clients, facilitating effective communication and accurate billing to ensure financial clarity and customer satisfaction.• Process Optimization: Identified opportunities to improve client interaction and billing processes, enhancing response time and simplifying complex financial inquiries.

Allcloud

* Management of Salesforce and Force.com projects throughout complete project life cycle.* Responsible for need identification, solution architecture, design, development, QA and rollout, as well as project budget management.

Managed client accounts and facilitated administrative support in a temporary maternity leave replacement role.

• Analyzing data & information, preparing operational reports and presentations.• Financial management, including follow-up and control of insurance company’s payments and the agency’s clients as well as banking and accounting.

Israel

• Gave 24-hour technical support for various services and products to strategic clients.• Constantly improved the efficiency of the department, including through writing work plans, budget management and providing operational reports (Excel and other tools).• Working with development teams, sales representatives.• Lead, managed and coordinated activities with IT development, R&D, QA and product managers.

Israel

• Lead and managed technical strategic projects both inbound/outbound.• Managed the company’s flagship project, ensuring all internal, external and out-sourced teams met deadlines.• Matrix Managed of inbound/outbound groups: R&D, IT, QA, Product Managers and Professional Services.• Defined working processes, functions and features in the field of UI&UX.

• Managed planned and executed internet products from initiation and concept to delivery.• Managed a number of large projects in parallel and under tight deadline.• Lead, managed and coordinated activities with designers, IT, R&D and QA.

B.Ed,, Education

B. Ed, Licensed Teacher’s certificate, expertise of computers and information technologies, completed with honors.

Software Practical Engineer

Completed With Honors.