Michał Hałun Email & Phone Number

Gdańsk, Woj. Pomorskie, Polska

Polska

Polska

Gdańsk, Woj. Pomorskie, Polska

Gdynia, Pomeranian District, Poland

Identifying problems based on incident and major incident data and driving technology and process changes for improvements.The role joints continual service improvement and problem management functions.Part of Customer Operations business unit within Refinitiv focused on ensuring best in class services to financial institutions globally.

Gdynia, Pomeranian District, Poland

Responsible for safeguarding market data delivery Infrastructure operations and deployment. Ensuring operations, support and delivery processes meet agreed SLAs and OLAs and are in line with customer expectations. Acting as Major Incident Manager for high tier customers or during widespread incidents. Partnering with vendors and team leaders and product owners to align processes and business to client expectations.

Gdynia, Pomeranian District, Poland

Responsible for safeguarding market data delivery Infrastructure operations and deployment. Ensuring operations, support and delivery processes meet agreed SLAs and OLAs and are in line with customer expectations. Acting as Major Incident Manager for high tier customers or during widespread incidents. Partnering with vendors and team leaders and product owners to align processes and business to client expectations.

Gdynia, Pomeranian District, Poland

Team managementVendor escalationsService Management focused on SLAs.KPIs management.Initial and 2nd level incident management.Technical expertise.

Gdynia, Pomeranian District, Poland

Acting as a 2nd line of support in Network Management team, the senior role was focused to resolve more complex or prolonging problems including participation in Incident Recovery Team meetings for major incidents. The senior specialist also needed to ensure team's knowledge doesn't get rusty, mostly through training sessions and mentoring.Acting as a SME during various projects.

Gdynia, Pomeranian District, Poland

Incident resolution and events management are core functions of Network Management Specialist.Using monitoring tools and remote management tools to detect, log and resolve incidents.Communicating with customers (both internal and external).

Gdansk, Pomeranian District, Poland

One man army to run IT services at Akadamia Muzyczna w Gdańsku.The role involved a wide span of responsibilities starting from resolving user issues, through network and server administration, to asset and order management (an activity very meticulously regulated by law for state run institutions). The role was demanding due to the wide scope of responsibilities and very rewarding at the same time as results were fully reliant on my decisions (good or bad). During my time spent in Akademia… Show more One man army to run IT services at Akadamia Muzyczna w Gdańsku.The role involved a wide span of responsibilities starting from resolving user issues, through network and server administration, to asset and order management (an activity very meticulously regulated by law for state run institutions). The role was demanding due to the wide scope of responsibilities and very rewarding at the same time as results were fully reliant on my decisions (good or bad). During my time spent in Akademia Muzyczna w Gdańsku, I started to two big projects: - user hardware refreshment project - aiming at refreshing out of warranty user workstations based on the age and failure rates- core system integration and upgrade project - aiming at moving all applications (HR, finance, Dean Offices, Admin, etc...) from standalone servers distributed across the facility to a unified system located in a server room Show less