Michal Kraus Email and Phone Number

As Domain Lead for the Customer Facing AI team, I oversee four specialized teams dedicated to implementing AI-driven solutions across different channels. My responsibilities include helping the AI Experts team, which focuses on utilizing large language models to enhance internal efficiency. Managing the development of a client-facing AI chatbot in mobile banking, aimed at improving product navigation and financial literacy. Additionally, I help to guide a platform team building a group-wide… Show more As Domain Lead for the Customer Facing AI team, I oversee four specialized teams dedicated to implementing AI-driven solutions across different channels. My responsibilities include helping the AI Experts team, which focuses on utilizing large language models to enhance internal efficiency. Managing the development of a client-facing AI chatbot in mobile banking, aimed at improving product navigation and financial literacy. Additionally, I help to guide a platform team building a group-wide chatbot solution for ERSTE, and finally VoiceBot team creating AI-powered voice interactions for our call centers and branches. My role is to ensure that each team is empowered with strong business capabilities and that we continuously deliver customer-centric improvements in an agile environment. Show less

Helping others to deliver :-) enjoying cool talks with smart colleagues. Interested in topics like AI, GENAI, Subscription business model.

Head of Business and Marketing. My responsibilities- Strategy and vision of product- All Marketing activities- P&L - CFO role- Agile approach in small company- Head of delivery (own CRM) developed under Scrum within React- Retro, Demo, Sprint etc.- Setting up priorities and defining backlog with managing roadmap of delivery- Leadership and helping colleagues to grow- Representing VOC and VOB Managing and leading 10 FTEs. From 30ths (equity) up… Show more Head of Business and Marketing. My responsibilities- Strategy and vision of product- All Marketing activities- P&L - CFO role- Agile approach in small company- Head of delivery (own CRM) developed under Scrum within React- Retro, Demo, Sprint etc.- Setting up priorities and defining backlog with managing roadmap of delivery- Leadership and helping colleagues to grow- Representing VOC and VOB Managing and leading 10 FTEs. From 30ths (equity) up to 35 mio in revenues in 2023. Mainly resposible for Products and pricing (product ownership). Finding and guarding customer experience (CX and customer journey mapping) . Innovation in the field of automatization (Building own CRM with custom functionalities in React). Last but not least, managing Brand and Marketing, from SEO to PPC.Zakra is dedicated to water management construction. The main activities are projects and consultancy. Our long-term vision is focused on sustainable water management inside and outside the property. We add great client service and technology to the traditional construction industry, enabling us to provide better customer service. Show less

Leading 4 teams in Česká spořitelna, working according to Scrum and Kanban methodology. Our mission is to create the retail proposition of the bank and create recognizable solutions for our clients that will improve their prosperity.My responsibilities- Strategy and vision of Domain (more agile teams with product owners)- P&L- Active participation on domain agile ceremonies- Setting up priorities and defining backlog with managing roadmap of delivery- Close… Show more Leading 4 teams in Česká spořitelna, working according to Scrum and Kanban methodology. Our mission is to create the retail proposition of the bank and create recognizable solutions for our clients that will improve their prosperity.My responsibilities- Strategy and vision of Domain (more agile teams with product owners)- P&L- Active participation on domain agile ceremonies- Setting up priorities and defining backlog with managing roadmap of delivery- Close cooperation with IT development and business analysis- Leadership and helping colleagues to grow- Stakeholder management up to B1 and BoD- Representing VOC and VOB - Domain redesignIntegral to our work is the responsibility for client acquisition into the current account, portfolio management and profitability.We create new products and services for our clients and are responsible for their pricing, UX, UI, ROI and NPS.What I really do?Helping to build products and services for all retail segments. Thinking about how to streghten our proposition, new digital products, scaling agile within the company, being better leader and product owner. Show less

Strategy, C/I and people management within more agile teams - 20 FTEsMy responsibilities- Strategy and vision of Domain (more agile teams with product owners)- P&L- Active participation on domain agile ceremonies- Setting up priorities and defining backlog with managing roadmap of delivery- Close cooperation with IT development and business analysis- Leadership and helping colleagues to grow- Stakeholder management up to B1 and BoD- Representing VOC and… Show more Strategy, C/I and people management within more agile teams - 20 FTEsMy responsibilities- Strategy and vision of Domain (more agile teams with product owners)- P&L- Active participation on domain agile ceremonies- Setting up priorities and defining backlog with managing roadmap of delivery- Close cooperation with IT development and business analysis- Leadership and helping colleagues to grow- Stakeholder management up to B1 and BoD- Representing VOC and VOB I am currently responsible for C/A in CSAS and for the activation and the primarization of new clients.My responsibility is also to increase num. of clients inmobile banking and their interactions. Show less

I am responsible for current accounts, saving products and informing (George transaction history, watchdogs and push notifications) in retail. Daily agenda:Product Vision Definition: Creating and maintaining a product vision that guides the development team and provides direction for where the product is headed.Backlog Management: Actively managing and prioritizing the product backlog to reflect the needs of customers and the business.Setting Acceptance Criteria:… Show more I am responsible for current accounts, saving products and informing (George transaction history, watchdogs and push notifications) in retail. Daily agenda:Product Vision Definition: Creating and maintaining a product vision that guides the development team and provides direction for where the product is headed.Backlog Management: Actively managing and prioritizing the product backlog to reflect the needs of customers and the business.Setting Acceptance Criteria: Defining acceptance criteria for individual backlog items, which determine when a task or feature is considered complete.Communication with Development Team: Regular communication with the development team to ensure proper understanding and implementation of requirements.Representing the Customer: Representing the interests and needs of the customer within the development team.Participation in Scrum Ceremonies: Active participation in scrum ceremonies such as sprint planning, daily stand-ups, sprint review, and retrospectives.Ensuring Product Value: Ensuring the team works on features that deliver the greatest value to the customer and the business.Accepting or Rejecting Outputs: Deciding on the acceptance or rejection of outputs at the end of each sprint based on acceptance criteria.Communication with Stakeholders: Regular communication with external stakeholders, including customers, to gather feedback and requirements.With my team, we manage the biggest portfolio of retail clients in the Czech republic. As a product owner I am responsible for client's happiness, product development, day2day business, financial results, retention and primarization, all that in agile environment.We are working on big changes, let yourself to be surprised :-) Show less

Taking care of 1,6 millions clients who transfer to our new digital era - GeorgeMigration process, Digital Flow design, retentionWith my colleagues we designed and managed the project of George (new internet and mobile banking) rollout and migration process. The scope of the project included - building customer journey, segmentation, marketing strategy, direct communication, scheduling, understanding of technical architecture...

I lead the project that is supposed to define Digital literacy and start developing skills and knowledge among employees and clients. We live in new digital era and for banks are digital channels more important every day. I focus on eliminating classic barriers for digital business. My goal is to educate my colleagues and customers in all digital aspects and also help digital business to engage more clients.

- App engagment- onboarding- # of active users- branch employees education- marketing to increase num. of users

Executive manager, I oversee business results, operations, personal development, portfolio expansion etc. I manage the laboratory branch, where Česká spořitelna tests all new technologies, business models and client's services.

1 of 10 in trainee programme. Preparing for role in retail banking.

Managing B2B relationship with partners. Developing the platform for contracting the car insurance.