Michal Nemeth Email & Phone Number

Kosice, Slovakia

• Act as the single point of contact (SPOC) between the customer and operational teams to ensure seamless service delivery.• Oversee the adherence to SLAs, OLAs, and KPIs, driving service excellence and continuous improvement initiatives.• Generate, analyze, and present detailed Daily, Weekly, Monthly, and Quarterly performance reports for internal and external stakeholders, providing actionable insights.• Manage and lead service migration calls, handling escalations with a focus on risk mitigation and swift resolution.• Ensure the timely and efficient delivery of services throughout the project lifecycle, troubleshooting any issues during the project management phase.• Collaborate closely with cross-functional teams, including SCOPMs, OPMs, PMs, PPL, SDM Support, PSD/Solution Architects, and Deployment Groups, to ensure coordinated service execution.• Drive cost management initiatives and ensure accurate billing data generation for financial transparency.• Establish and maintain strong client relationships, providing proactive communication on service updates and acting as a trusted advisor.• Identify and implement process improvements to enhance service delivery efficiency, reduce operational costs, and increase client satisfaction.• Conduct regular service reviews with customers, presenting performance metrics, discussing opportunities for improvement, and addressing potential challenges.• Engage in stakeholder management at all levels, providing guidance and expertise to ensure strategic alignment between service delivery and business objectives.

Hanoi, Hanoi, Vietnam

- Based in Hanoi, Vietnam- Managed daily operations of process engineers across Vietnam and South Korea- Led the implementation of P2i's patented ultra-thin plasma-enhanced chemical vapor deposition (PECVD) systems, ensuring customer product protection from water damage- Oversaw machine validation and all production processes within P2i's production cell- Provided hands-on solutions to complex technical issues arising from P2i’s proprietary technology- Conducted on-site training for production support staff and engineers on the efficient, secure operation, maintenance, and troubleshooting of P2i equipment- Actively contributed as a technical expert in sales and marketing presentations- Developed internal and external procedures, including Standard Operating Procedures (SOPs) and Work Instructions (WIs)- Coordinated with customers on production forecasts, pilot plans for New Product Introductions (NPI), and scheduled maintenance- Provided remote technical support to customers worldwide

Wuhan, Hubei, China, / Gumi, South Korea / Hanoi, Hanoi, Vietnam

- Global role with responsibilities across multiple regions- Conducted process testing, validation, and configuration, commissioning machines for mass production at high-profile OEM sites in countries like China, Mexico, Brazil, South Korea, and Vietnam- Performed site audits to verify that customer facilities had the necessary infrastructure to accommodate P2i technology- Applied industry-proven techniques to implement P2i process and product flows within customer manufacturing environments- Ensured compliance with local Health & Safety regulations to maintain company standards- Assisted the Application and R&D teams in developing new processes, projects, and activities on-site- Created and reviewed departmental documents, such as Standard Operating Procedures (SOPs), for proper distribution and record-keeping- Delivered in-depth customer training on operating P2i machines and Health & Safety protocols- Implemented corrective actions to prevent nonconformities in products, processes, and quality using tools like 8D, FMEA, Ishikawa, and Kaizen- Monitored machine uptime and downtime by analyzing run logs and process data- Managed spare parts and consumables inventory at customer sites- Conducted risk assessments and sourced consumables and urgent hardware replacements locally- Mentored Junior Operations Process Engineers- Led customer meetings to ensure support contracts were in place and customer concerns were resolved to their satisfaction

Binhai, Tianjin, China / Texas, Dallas / Campinas, Brazil

- Global role with responsibilities across multiple countries, including China, Australia, Vietnam, USA, Mexico, Brazil, Argentina, Malaysia, and Indonesia- Conducted process testing, validation, configuration, and commissioning of machines for mass production at high-profile OEM sites- Led the implementation of planned technology upgrades and routine maintenance to optimize system performance- Ensured compliance with local Health & Safety regulations to maintain company standards- Provided hands-on solutions to complex technical issues arising from P2i’s proprietary technology and its applications- Developed and reviewed departmental documents, including Standard Operating Procedures (SOPs), for proper distribution and filing- Supported the Application and R&D teams in the development of new processes, projects, and on-site activities- Delivered customer training on the operation of P2i machines- Acted as a liaison between customers and headquarters, relaying feedback and requests- Monitored machine uptime by analyzing run logs and process data- Managed spare parts and consumables inventory at customer sites

Abingdon

- Operated 5-axis CNC machining on MAZAK INTEGREX 200/400- Produced various components for the oil drilling industry- Conducted quality inspections on parts to ensure precision and compliance- Monitored and replaced tools during production as needed- Performed deburring to refine parts- Completed and maintained product completion data sheets- Significantly reduced scrap rates through careful attention to detail and diligence

Abingdon

- Experienced in clean room operations- Assembled mechanical, optical, and electrical components for a patented cancer treatment diagnostic system, Siemens Particle Therapy- Conducted pre- and post-assembly quality checks on mechanical, electrical, and optical components to ensure specification compliance and assign quality grades- Maintained detailed technical documentation for assembly processes, facilitating production scale-up and improving overall build efficiency- Generated test reports for assembled units- Managed inventory of laboratory consumables and tools- Designed assembly fixtures- Performed thorough troubleshooting and fault-finding on assembled units for quick repair and issue resolution

Abingdon

- Assisted the Continuous Improvement Manager by executing tasks aimed at monitoring and optimizing organizational processes to maximize efficiency- Actively contributed to process improvement initiatives, analyzing workflows and identifying areas for enhancement- Designed and implemented shadow boards for organized tool storage, improving workplace efficiency and reducing time spent searching for tools- Conducted regular 5S audits to maintain a clean, organized, and efficient work environment, ensuring compliance with workplace standards- Collaborated with cross-functional teams to support continuous improvement projects and drive operational excellence

Master'S Degree, Thermal Energy Engineering, 1St Class

Activities and Societies: • Winner of the annual Student Scientific Conference in category Ceramic materials and Industrial furnaces.

Trinity London - English Courses

Activities and Societies: • Trinity English Exams - Level 1 & Level 2 • Cambridge First Certificate of English • Cambridge Adult Numeracy.

Polytechnic, Metallurgical Technology/Technician

Polytechnic

Advanced Level, Brazilian Portuguese For Foreigners