Global Customer Communication: Manage complex online communication for key account customers worldwide, including receiving purchase orders, creating confirmations, identifying customer needs, providing technical support, invoicing, resolving complaints and claims with a strong focus on customer satisfaction. Internal Documentation: Prepare internal documentation for the warehouse and production teams. Collaborate with the quality department to resolve customer complaints effectively.Cross-Department Collaboration: Work closely with management and the sales team to deliver exceptional customer service and enhance business performance. Develop communication strategies and customer service policies.Initiative and Supervision: Demonstrated ability to take initiatives and work with minimal supervision. Assist in training new customer service staff to maintain high service standards.Shipment Coordination: Arrange shipments according to customer requirements, prepare customs documentation, and handle paperwork for import/export processes, ensuring compliance and proper filing of all shipment documents.Cost Reduction: Achieved shipment cost reductions by negotiating contracts with transport companies, developing schedules, and organizing shipment details efficiently.

Creating and sending orders (working in SAP)Communication with suppliers (English, Slovak, and German languages) Checking existing orders (adhering to deadlines, verifying product accuracy, ensuring compliance with prices and purchasing terms)Handling complaints towards suppliersRequesting and arranging transportationRecording and preparing documents for invoicingAdministrative receipt of goodsOccasional re-invoicing of ordersPreparation of documentation for the expedition