Michal Spacil Email and Phone Number

Responsible for all CRM strategies and practices in Loro Piana GstaadSupporting my team on Clienteling, Marketing activations and Retail EventsContribute to develop traffic in the Boutique and turnover with key actions related to the client's database.Following the work of the sales associates through the campaignsWeekly reports and follow-up reports

Direct key store areas, allocate budgets, and organise all in-store employee training. Provide excellent customer service and maintain consumer loyalty by communicating with clients often, and informing them on company products and services. Oversee Cash Desk activities such as processing transactions and composing closing-of-the-day reports. Brief Store Manager on considerable deflections and suggest appropriate action plan. Regulate inventory and coordinate product orders with Store Manager in order to achieve sales forecasts in addition to submitting reports to HQ.• Headed morning meetings as well as product trainings hosted in Milan, Italy.• Achieved 30% of store target regarding customer loyalty rates through means of effective communication.• Managed visual merchandising activities on weekly basis which resulted in acquiring +20% on YOY revenues.• Recognised for outstanding performance which resulted in exceeding current sales goals of customer-base.• Facilitated staff growth by providing continuous motivation and mentorships in addition to creating collaborative workspace which inspires productivity.

Coordinated operations in Ladies Department including regular client liaisons, and placing product orders in addition to executing calling campaigns and all promotional content. Achieved annual goals as well as monthly and yearly budgets as per HQ instruction. Oversaw staff training initiatives and led team briefings. Motivated and guided Sales Teams on effective sales and customer service techniques in order to achieve business objectives.• Coached and trained new hires. • Attended store events as well as product training workshops in Italy.

Spearheaded marketing campaigns, controlled brand reputation, and amplified community engagement in order to promote company. Supervised Cross-functional Team, implemented annual goals, designed robust business strategy, and financial performance schemes. Established long-lasting relationships with key industry professionals and enhanced stakeholder engagement initiatives. Managed all marketing and social media ventures including collaborations with various Fashion Bloggers. • Launched global perfume and underwear campaigns twice a year since 2016.• Secured partnership with major retailer in 2Q on top of expanding operations to greater Europe in 2016.• Recognised for creating custom underwear and perfume collection aligned with client requirements which resulted in boosting consumer satisfaction, and maintaining customer loyalty.

Served as VIP Client Coordinator, prospected new customers to develop consumer-base, and saw to welfare of local celebrities. Managed key sales areas including Watches, Men’s Universe, and World of Travel. Regulated stock, drafted inventory reports, placed product orders, and corresponded often with Product Correspondents. Organised team training, motivated colleagues, and coached team members in achieving sales targets. Performed all product promotion and calling campaign activities. Captured data, analysed entries, and categorised them accordingly. • Procured internship in Marbella, Spain.• Established long-lasting relationships with clients which is still present today.• Accompanied clientele at Ready-to-wear Fashion Shows in Munich, Ferrari clients in Paris, and vernisages in addition to being proactively involved with exclusive Louis Vuitton events.

- managing a team of 7 employees- care of fluent and flawless run of the café- planning of shifts- active communication with suppliers- goods acquisition