Michala Maly Email & Phone Number

Australia

With over two decades of experience in the business consulting and software industry, and various business coaching programs in my pocket, I decided to embarked on a mission to create something truly exceptional – a haven for like-minded individuals seeking to shape their own futures. At Blackbelt Mentality, we envision a world where transforming today's lives and ways to generate incomes which will pave the way for future generations. I am creating mentoring and coaching programs that are meticulously designed to take you on a profound journey of self-discovery and personal development from the very first moment we connect. When you join our circle, we open the gates to a new world where we cultivate a supportive community of ambitious go-getters, united by a shared belief in boundless possibilities. We help you transform your mindset to help you embody that nothing is beyond your reach. Remember - there are so many success stories yet to be written, and you hold the pen for yours. So what is your first chapter going to look like?Our motto: " Immerse yourself in a tribe of visionaries, and watch your dreams take flight! – And you area already half way there." If this resonates with you, seize this opportunity and reach out today! (Re-) ignite your entrepreneurial spirit as Blackbelt Mentality awaits.

Australia

MRI Software provides innovative proptech solutions for residential and commercial real estate owners, operators, occupiers, and investors, since 1971.

Sydney, Australia

Core Vision develops innovative software that helps real asset managers maximise the value of the buildings they oversee.

Sydney, Australia

Customer Relationship Management (new and existing clients)- Software demonstration and training (for clients and partner firms)Product improvement - Requirement definition for functional and innovative modules for different market sectors- System documentation / user manuals / training materialMarketing & Sales- Definition of marketing and sales processes, marketing collaterals (incl. company website, product information brochures etc.) and corporate communication guidelines.- Development of national and international client base and strengthening the relationship with partner firms (service cross-selling); market analysis, market sector reviews / forecasting etc.

Sydney, Australia

Customers (selection): Atkar, Harbour Rocks, Hotel Lindrum, Korvest Group (Ezystrut, Index, Korvest Galvanisers, PowerStep), Love That Pet, Melwood, Pier One Sydney Harbour, Victoria Hotel etc.Offise SEO (Search Engine Optimisation), search & social, digital marketing, competitor analysis, link building, reputation management, content coordination, marketing coordinator etc.

Sydney, Australia

Customers: Novartis Australia, RANZCO, Lions Eye Institute, Vision Group Key Responsibilities: - Strategic business development in the healthcare sector: designing of new initiatives based on customer needs and requirements- Customer Relationship Management (CRM)- Analysis of clinical processes, detailed description and improvement advice to increase process efficiency, staff and patient satisfaction (efficiency improvements up to 65%)- Requirement definition and software development for healthcare providers- Development of new consulting methodologies, marketing strategies and information material independentlyAchievements:- Held customer and stakeholder workshops to identify customer needs and successfully derived new business opportunities: project volumes between $1,700 (small add-on projects), $10,000 (presentations), $15,000 project scope extension, $65,000 - $250,000 projects <9 months)- Identified new project opportunities and liaised with client to define scope and budget- Presented innovative project approaches and benefits to clients to support business decisions- Successfully managed all “Practice Management” related projects and delivered project in budget and in time- Reported to sales representatives and Customer Solutions Manager directly

Sydney, Australia

Customers: TWENTY/20 Consulting Pty LtdKey responsibilities:- Diary management- Strategy meetings (incl. market research, pre-read, agenda and meeting minutes)- Event organisation, training and workshops (knowledge exchange sessions, company retreats …) incl. travel arrangements- Correspondence drafting, review and editing of documents- Reporting (project status, billing, time-sheets and expense management)- Project managementAchievements:- Deputy for directors whilst on maternity leave or vacation- Actively contributed to strategy meetings (definition of brand architecture, marketing and sales strategy etc.)- Implemented company structure (defined roles and responsibilities)- Documented internal processes and procedures- Organised regular web conferences to allow for interstate collaboration (VIC, NSW, WA)- Monitored times and expenses of employees, reported latest numbers to management- Project management incl. scope and requirement definition, planning, budgeting, controlling etc.- Team development (training)

Zürich Area, Switzerland

Customers: Novartis, Swisscom, Hotelplan/Interhome and VACANDO, HelvetiaKey Responsibilities:- Business consulting and CRM project management in different industries across multiple countries: telecommunications, pharmaceuticals, healthcare, insurance and travel industry- Development of “Practice Management” project methodology (maturity model, marketing material, project templates etc.) for all involved countries- Highly involved in global “Practice Management” initiatives: project management (scope and requirement definition, planning, budgeting, controlling etc.)- Process analysis and improvement recommendations at private and public hospitals and clinics in the Ophthalmology sector (wAMD, IVI treatment)- Development of “Best Practice Approach” for IVI treatment from a process efficiency point of view and international benchmarks- Strategic planning and development of business cases - Training and accreditation of partner firms in “Practice Management”- Review and evaluation of CRM-relevant processes with “CRM Best Practice Process Model”, development of CRM group platform and roadmap (cross-national process template)Achievements:- Led multiple “Practice Management” projects simultaneously and managed local account activities; liaised with the Lucentis marketing managers and their sales team in multiple countries- Successfully acquired new projects (project volumes between EUR 80,000 - EUR 220,000 <1 year) on her own- Achieved outstanding clinic efficiency improvement results by coaching medical teams on a 1:1 basis (process time reduction by up to 67%)- Successfully presented project results to project sponsors and retinal specialists in 4 different languages at medical conferences and project kick-offs- Trained project team and organised regular knowledge exchange meetings to ensure all involved countries continuously learned from the international findings

Basel Area, Switzerland

Key Responsibilities: - Customer Relationship Management (CRM concept)- SAP document transformation and import (MSDS)- Project Management (PRINCE 2)- IT Service Management (ITIL)- Document Management Systems (DMS)- Application usage reportingAchievements:- Assisted in developing a new CRM concept for a chemical company (diploma thesis - achieved highest mark)- Learned to apply PRINCE 2 and ITIL whilst working with the project manager on the DMS project (coordination and CAB)