Michal Carmichael Email & Phone Number

Colorado

Greater Denver Area

- Administrate support for sales accounts management for the Americas and Latin America Field Engineers.- Currently support a team of 15 engineers, reporting to the Operations Manager of Specialty team.- Provide software support and special deals that involves Statements of work standard.- Coordinate administrative support to about 50 internal and external clients of various sizes, ensuringthat agreements (average of 300 different agreements) are properly maintained as well as resolve all issues from quote stage throughout the terms of the agreement. - Work with the finance team, identify and solve complex billing issues, in order to receive payment in a timely manner.- Book about $3M a year, run reports and provide payable invoices; work with the collection team on finalizing payments.- Detail-oriented report on work day 1 of every month any revenue errors that may have accrued in theprevious month.- Assist with successful project testing and implementation as well as all team members training andmentoring.

Greater Denver Area

- Responsible for sales account management for 6 Field Engineers.- Provided internal and external customer support, including support services sales, achieving an average of up to $1 million monthly for all requests processed within my district through several forms of communication.- Created rapport with district through open communication, as well as provided open discussion andbrainstorming continuous improvement.- Provided continuous Support Agreements East team support as required.- Received award recognition for team assistance within my first month of order processing.

- Responsible for coordinating the daily tasks of 20 employees to ensure all corporate goals are being met and/or exceeded.- Reconciled end-of- day receipts with cash and credit transactions up to $10K daily to account for daily deposits and cash drawer discrepancies.- Reviewed monthly income statements to help make decisions on inventory stock levels, payroll hours and product placement on an effort to drive sales and increase gross profit. Increased customer’s sale/per person at the Littleton store by 20%.- Lead in-store customer service initiatives to increase customer service survey scores and provide customers with a better shopping experience.- Ensure weekly ordering and daily counts are being done properly to maintain stock levels and minimize shelf outs in order to drive sales.- Assisted in interviewing, hiring, and training new employees, as well as coaching, present annual reviews and personal improvement plans for existing employees.- Entered vendor invoices into store Buy Card and reconcile monthly ledgers to ensure invoices are being paid promptly and accurately.