Michał Grom Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

- Established and tracked Goals to drive team alignment and performance excellence.- Formulated and executed plans to optimize departmental and corporate operational efficiencies.- Proficiently managed customer-facing interactions, delivering clear progress updates, action plans, and next steps.- Leading and nurturing a team up to 15 Technical Support Engineers.- Conducted regular coaching sessions to empower team members and foster professional development.- Directed recruitment, training, and strategic staffing initiatives, ensuring optimal teamperformance and growth. - Orchestrated seamless collaboration among Development, Product Management,Regional Support Managers, Customer Success Managers, and the Escalation Team toamplify customer satisfaction, product quality, and overall success.Projects:- Relocation of Ivanti DSM support team from Germany to Poland- Establish Problem and Bug Management process for new DSM Development Team in India- Creating various Power BI Dashboards for Support management, Customer Success Managers and Sales based on Salesforce, InContact, Visual Studio Team Services, Azure DevOps, Jira Services data

Warszawa, Woj. Mazowieckie, Polska

Warszawa, Woj. Mazowieckie, Polska

- Responsible for the effective work of subordinate team of specialists (8 TSE)- Motivate and ensuring the development of subordinate employees- Making an annual evaluation of the work and the employee development - Ensuring business continuity and availability of IT services- Responsible for the implementation and compliance of information security- Supervising the work of the team- Project managementImplementation of the Project:- Establish support processes for Business Relationship Managers (Mobile Devices)- Implementation of ServiceNow (Incident, Request and Problem Management)- Implementation of MobileIron EMM on over 1000 mobile devices- Migration to Windows 10 Using MDT 2013- Implementation of the rooms booking system - Evoko Room Manager- Implementation of Symantec Endpoint Protection with multiple distribution points- Implementation of Barramundi Management Suite (Asset management, inventory)- Implementation of the SearchInform (Securing and Monitoring External Devices) - Implementation of Windows 7 using MDT 2012 installation of 1400 workstations- Negotiation of contracts for the supply of the PC equipment.

Warszawa, Woj. Mazowieckie, Polska

- Resolving user requests and incident regarding workstation and applications- Workstation administration- Server administration- Configuration and installation of computers and applications- Perform random inspection of workstation- Creating and updating documentation- Cooperation with external service- Responsibility for maintaining and updating the database of IT equipment

Warszawa, Woj. Mazowieckie, Polska

- 1st line users support - Recording of the incident and request received via telephone - Responsible for timely and in accordance with the procedures of solving applications incident- Responsible for the creation of a knowledge base and rules to solve problems.