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Michal P Jonczyk Email & Phone Number

Vendor Manager and Third Party Manager Relationship Manager - Officer at Elavon Europe
Location: Warsaw Metropolitan Area, Poland, Poland 9 work roles 3 schools
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Current company
Elavon Europe
Role
Vendor Manager and Third Party Manager Relationship Manager - Officer
Location
Warsaw Metropolitan Area, Poland, Poland
Company size
1277 employees

Who is Michal P Jonczyk? Overview

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Quick answer

Michal P Jonczyk is listed as Vendor Manager and Third Party Manager Relationship Manager - Officer at Elavon Europe, a company with 1277 employees, based in Warsaw Metropolitan Area, Poland, Poland. AeroLeads shows a matched LinkedIn profile for Michal P Jonczyk.

Michal P Jonczyk previously worked as Vendor Manager / Third Party Manager Relationship Manager - Officer at Elavon Europe and Member of Senior Council and Juror at Polish Contact Center Awards at Polskie Stowarzyszenie Marketingu Smb. Michal P Jonczyk holds Postgraduate Degree, Eu International Finance from Uniwersytet Łódzki.

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Email format at Elavon Europe

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Elavon Europe

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Profile bio

About Michal P Jonczyk

Experienced, knowledgeable and successful manager with a results-driven approach.I am committed to achieving goals and delivering efficient solutions for customers. My track record includes fostering productive relationships, building high-performing teams, and offering innovative solutions. Thriving in dynamic, innovative environments, I am always eager for new opportunities and dedicated to making a meaningful impact.Skills:Leadership & Team Management.Strategic Thinking & Planning.Customer Focus & Service Excellence.Analytical Skills for Decision-Making.Communication & Relationship Management.Customer Care Long - term Strategy.Solution-Oriented Approach.Telesales in Remote Channels

Current workplace

Michal P Jonczyk's current company

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Elavon Europe
Elavon Europe
Vendor Manager and Third Party Manager Relationship Manager - Officer
Warsaw, PL
Website
elavon.co.uk
Employees
1277
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9 roles

Michal P Jonczyk work experience

A career timeline built from the work history available for this profile.

Vendor Manager And Third Party Manager Relationship Manager - Officer

Elavon Europe

Warsaw, PL

Vendor Manager / Third Party Manager Relationship Manager - Officer

Current
Elavon Europe

Warszawa, Woj. Mazowieckie, Polska

Complex management of vendors across the Europe.Monitoring agreed Vendor’s SLA & KPI, oversight of Vendor performance.Managing contracts, service requirement documents and procedures to ensure compliance with applicable laws and regulations.Identifying internal and external opportunities for process improvement, cost reduction, and revenue.

Nov 2021 - Present

Member Of Senior Council And Juror At Polish Contact Center Awards

Current
Polskie Stowarzyszenie Marketingu Smb

Polska

Coordination of the team responsible for the categories of telephone sales, retention and customer service in English.Coordination of evaluation of phone calls' records.Supervision of evaluation criteria and scorecards.Co-preparation of the substantive requirements of the competition.KEY ACCOMPLISHMENTS: Increased competition recognition, improved quality.

Nov 2015 - Present

Telesales Manager Small Business

Alior Bank Sa

Warszawa, Woj. Mazowieckie, Polska

Management of the telemarketing unit for business customers.Management of customer portfolio and sales campaigns.Distribution of leads coming from several (internal and external) sources.Monitoring customer behavior using AI-supported elements.Co-creating reporting structure and monitored KPIs.KEY ACCOMPLISHMENTS: Optimization of SLA and awaiting time.

Jun 2021 - Nov 2021

Telemarketing And Sales Support Manager

Soonly Finance

Complex management of the telemarketing team.Complex management of multiple outsourcing call centers supporting sales campaigns.Boarding new vendors including market research, contract negotiation, system integration, training deck preparation and initial trainings.Third Party ongoing assessment and day to day oversight on performance.Creation and.

Jul 2016 - Mar 2021

Call Center Manager

Velobank S.A.

Warszawa, Woj. Mazowieckie, Polska

Complex management of the customer care and telemarketing unit for Private Banking segment.Overseeing the NPS and quality assurance process for Private Banking segment including all branches.Managing lead generation for Private Bankers.Validation of leads and outbound campaigns KPIs.KEY ACCOMPLISHMENTS: Increased call quality of conversations, decreased.

Jul 2013 - Jun 2016

Project Coordinator

Getin Noble Bank S.A.

Day to day revision and adjustment of customer service standard book and training deck.Complex training on sales skills, lead generation and making appointments over the phone the Private Banking unitDay to day evaluation of quality of initial calls made by scheduling team and Private Bankers assistants.KEY ACCOMPLISHMENTS: Increased quality of telephone.

Jan 2013 - Jun 2013

Telemarketing Team Leader / Office Coordinator

Business & You Sp. Z O.O.

Łódź, woj. Łódzkie, Polska

Supervising of the team with 5 telemarketing agents responsible for lead generation.Generation of leads for business partners and customer database management.Preparation offers documentation, primarily for real estate investments.KEY ACCOMPLISHMENTS: Implementation of a consulting project for SMEs.

Jul 2012 - Dec 2012

Agent Call Center

Mbank S.A.

Łódź, woj. Łódzkie, Polska

Customer service through remote channels in Polish and English.Active sales of bank products: credit, deposits, loans, insurances and brokerage accounts.KEY ACCOMPLISHMENTS: Sales and quality results in top 10 consultants out of 200.

May 2010 - Jun 2012
Team & coworkers

Colleagues at Elavon Europe

Other employees you can reach at elavon.co.uk. View company contacts for 1277 employees →

AK Alexander Klasson Alexander Klasson Colleague at Elavon Europe Frankfurt Rhine-Main Metropolitan Area, Germany View → SK Susan Kennedy Susan Kennedy Colleague at Elavon Europe Ireland, Ireland View → EC Elaine Cullen Elaine Cullen Colleague at Elavon Europe Ireland, Ireland View → RM Rory Mccarthy Rory Mccarthy Colleague at Elavon Europe Ireland, Ireland View → MK Mariusz Kapica Mariusz Kapica Colleague at Elavon Europe Zielona Góra, Lubuskie, Poland, Poland View → JC Jerry Carroll Jerry Carroll Colleague at Elavon Europe Ireland, Ireland View → AG Angela Garcia Collado Angela Garcia Collado Colleague at Elavon Europe Dublin, County Dublin, Ireland, Ireland View → JB Jacinta Bolger Jacinta Bolger Colleague at Elavon Europe County Wicklow, Ireland, Ireland View → MS Maciej Szczypek Maciej Szczypek Colleague at Elavon Europe Warsaw, Mazowieckie, Poland, Poland View → UK Ula Korkmaz Ula Korkmaz Colleague at Elavon Europe Warsaw, Mazowieckie, Poland, Poland View →
3 education records

Michal P Jonczyk education

Postgraduate Degree, Eu International Finance

Uniwersytet Łódzki

Activities and Societies: SKN TIAL, SKN SFI

Master Of Arts - Ma, International Commerce

Uniwersytet Łódzki

Activities and Societies: SKN TIAL, SKN SFI

Bachelor Of Arts - Ba, International Economics (International Financial Market Specialization)

Uniwersytet Łódzki

Activities and Societies: SKN TIAL

FAQ

Frequently asked questions about Michal P Jonczyk

Quick answers generated from the profile data available on this page.

What company does Michal P Jonczyk work for?

Michal P Jonczyk works for Elavon Europe.

What is Michal P Jonczyk's role at Elavon Europe?

Michal P Jonczyk is listed as Vendor Manager and Third Party Manager Relationship Manager - Officer at Elavon Europe.

Where is Michal P Jonczyk based?

Michal P Jonczyk is based in Warsaw Metropolitan Area, Poland, Poland while working with Elavon Europe.

What companies has Michal P Jonczyk worked for?

Michal P Jonczyk has worked for Elavon Europe, Polskie Stowarzyszenie Marketingu Smb, Alior Bank Sa, Soonly Finance, and Velobank S.A..

Who are Michal P Jonczyk's colleagues at Elavon Europe?

Michal P Jonczyk's colleagues at Elavon Europe include Alexander Klasson, Susan Kennedy, Elaine Cullen, Rory Mccarthy, and Mariusz Kapica.

How can I contact Michal P Jonczyk?

You can use AeroLeads to view verified contact signals for Michal P Jonczyk at Elavon Europe, including work email, phone, and LinkedIn data when available.

What schools did Michal P Jonczyk attend?

Michal P Jonczyk holds Postgraduate Degree, Eu International Finance from Uniwersytet Łódzki.

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