• Managed the company with full responsibility for Profit and Loss (P&L). • Analyzed the company's profitability and defined short, medium, and long-term plans and strategies to achieve goals, drive growth, and increase profitability. • Conducted a comprehensive analysis of digitalization and automation processes. • Introduced new campaigns, solutions, and innovative processes and products. • Established cooperation with new Partners, securing collaboration with the four largest players in the electronics industry. • Managed a team of 80 employees, including more than 60 call center operators. • Achieved a 19% increase in sales at the key partner over a four-month period.

• Full responsibility for Profit and Loss (P&L) in the managed areas. • Responsible for the areas of sales, marketing, retention, and business support. • Developed and implemented the budget, strategy, goals, and sales plan. • Developed and implemented an insurance retention program managed by a dedicated call center team. • Developed a new innovation, such as a bonus system based on a loyalty program, to motivate excellent sales results. • Developed and implemented improvements in campaigns, sales processes, as well as training and coaching of the sales network.

• Established and launched a multi-agency company, developed and implemented the budget, goals, strategy, campaigns, and sales plan, including Social Media and Digital Marketing focused on Customer experience. • Managed the company with full responsibility for profit and loss (P&L). • Designed the legal, marketing, ecommerce, and tax model for sales of individual insurance for the Laser Group. • Successfully launched a dedicated sales call center team to sell, upsell, and cross-sell dedicated insurance offers. • Designed and implemented a coaching program to increase knowledge and insurance awareness. • Established and developed cooperation with insurance companies, brokers, and other partners to introduce unique/customized insurance offerings and assistance services. • Designed and implemented an insurance internet sales platform (SEM and SEO) at www.sygmadirect.pl with a comparison engine functionality for available insurance offers (including 10 insurance companies, several assistance companies, and other service companies). • Developed a dedicated product offer for Customers of the Laser Group in the scope of property insurance, created a nationwide sales structure spanning multiple nations (including training, examination, and licensing of 800 people). • Achieved sales growth of more than 30% each year.

• Successfully developed and managed the property and life insurance offerings provided by the Bank to its Customers. • Developed a strategy and implemented sales through direct marketing to the Bank's Customer base, including the establishment of a model, procedures, regulations, Partner selection, call center operations, and ongoing sales analysis. • Developed and implemented the budget, strategy, and sales plan. • Represented the Bank's interests to The Polish Financial Supervision Authority during the work of the working group of the Polish Bank Association, with a particular emphasis on the impact on the shape and implementation of Recommendation U. • Implemented a legal and business model for offering insurance products by a bank, compliant with Recommendation U. • Developed and maintained insurance penetration into banking products, achieving three-digit increases annually in some products. • Maintained a high level of insurance retention even after the introduction of legislative changes.

• Designed a web sales engine and launched a Direct Sales Channel through a call center and online sales. • Developed and implemented the Profit and Loss (P&L), budget, strategy, and sales plan with a focus on providing the best Customer experience. • Established and collaborated with ten well-known external business Partners in the sales and promotion of Generali Group's products and services. • Managed the Customer Relationship Management (CRM) implementation project for the Generali Group. • Implemented the sales platform. www.generalidirect.pl

• Managed the Product Department for Corporate Customers, leading a team of 10 people and providing sales support for medium, large, and strategic enterprises.

• Managed the project aimed at improving sales and operational processes, identifying changes, and implementing appropriate solutions. • Conducted a comprehensive analysis of processes and procedures to increase service quality, shorten Customer service time, and improve efficiency through process improvements, documentation exchange, and technical enhancements.

• Managed a Call Center for all segments of the Bank (Retail Client, Millennium Prestige, Millennium Biznes, and Corporate Client), overseeing a team of over 100 people. • Created and managed a team responsible for sales and operational support for the Bank's Branches and headquarters units.• Managed the Help Desk Team, providing sales support and operational and procedural assistance to Branches and the Bank's head office. • Led the development and implementation of digitalization initiatives for Customer service.• Created coaching programs, sales and upsell strategies, and bonus programs for the Call Center team. • Maintained high levels of Key Performance Indicators (KPIs), such as achieving a 99.6% connection receiving time of up to 3 seconds.

• Planned and managed the launch of a sales organization in the form of a Customer Service Department for the Small Business sector, including developing business plans, processes, and procedures. • Assembled and prepared the selected team, and launched a telephone service to support Small Business sector Customers.

• Established and managed an entity responsible for receiving, handling, and resolving Customer complaints. • Conducted analysis and recommended changes to enhance the efficiency and quality of existing banking processes in alignment with set targets.

• Introduced the first American Express Credit Card denominated in PLN to the Polish market. • Fully managed the processes related to Millennium American Express and Millennium VISA Credit Cards. • Trained the internal sales team to support sales within the national Sales Network.

• Coordinated, trained, and managed the Bank's branch team, overseeing the full operational scope, including the successful opening and management of five branches and three subsequent branches.

Member of opening team.• Direct management of Hotel key areas: Front office, Bellboy, Doorman and Concierge