Michal K. Email & Phone Number

Warsaw, PL

Warszawa, Woj. Mazowieckie, Polska

Poland

• Managed the company with full responsibility for Profit and Loss (P&L).
• Analyzed the company's profitability and defined short, medium, and long-term plans and strategies to achieve goals, drive growth, and increase profitability.
• Conducted a comprehensive analysis of digitalization and automation processes.
• Introduced new campaigns, solutions, and innovative processes and products.
• Established cooperation with new Partners, securing collaboration with the four largest players in the electronics industry.
• Managed a team of 80 employees, including more than 60 call center operators.

• Full responsibility for Profit and Loss (P&L) in the managed areas.
• Responsible for the areas of sales, marketing, retention, and business support.
• Developed and implemented the budget, strategy, goals, and sales plan.
• Developed and implemented an insurance retention program managed by a dedicated call center team.
• Developed a new innovation, such as a bonus system based on a loyalty program, to motivate excellent sales results.
• Developed and implemented improvements in campaigns, sales processes, as well as training and coaching of the sales network.

Warsaw Area, Poland

• Established and launched a multi-agency company, developed and implemented the budget, goals, strategy, campaigns, and sales plan, including Social Media and Digital Marketing focused on Customer experience.
• Managed the company with full responsibility for profit and loss (P&L).
• Designed the legal, marketing, ecommerce, and tax model for sales of individual insurance for the Laser Group.
• Successfully launched a dedicated sales call center team to sell, upsell, and cross-sell dedicated insurance offers.
• Designed and implemented a coaching program to increase knowledge and insurance awareness.
• Established and developed cooperation with insurance companies, brokers, and other partners to introduce unique/customized insurance offerings and assistance services.

Warsaw Area, Poland

• Successfully developed and managed the property and life insurance offerings provided by the Bank to its Customers.
• Developed a strategy and implemented sales through direct marketing to the Bank's Customer base, including the establishment of a model, procedures, regulations, Partner selection, call center operations, and ongoing.
• Developed and implemented the budget, strategy, and sales plan.
• Represented the Bank's interests to The Polish Financial Supervision Authority during the work of the working group of the Polish Bank Association, with a particular emphasis on the impact on the shape and.
• Implemented a legal and business model for offering insurance products by a bank, compliant with Recommendation U.
• Developed and maintained insurance penetration into banking products, achieving three-digit increases annually in some products.

• Designed a web sales engine and launched a Direct Sales Channel through a call center and online sales.
• Developed and implemented the Profit and Loss (P&L), budget, strategy, and sales plan with a focus on providing the best Customer experience.
• Established and collaborated with ten well-known external business Partners in the sales and promotion of Generali Group's products and services.
• Managed the Customer Relationship Management (CRM) implementation project for the Generali Group.
• Implemented the sales platform. www.generalidirect.pl

• Managed the Product Department for Corporate Customers, leading a team of 10 people and providing sales support for medium, large, and strategic enterprises.

• Managed the project aimed at improving sales and operational processes, identifying changes, and implementing appropriate solutions.
• Conducted a comprehensive analysis of processes and procedures to increase service quality, shorten Customer service time, and improve efficiency through process improvements, documentation exchange, and technical.

• Managed a Call Center for all segments of the Bank (Retail Client, Millennium Prestige, Millennium Biznes, and Corporate Client), overseeing a team of over 100 people.
• Created and managed a team responsible for sales and operational support for the Bank's Branches and headquarters units.
• Managed the Help Desk Team, providing sales support and operational and procedural assistance to Branches and the Bank's head office.
• Led the development and implementation of digitalization initiatives for Customer service.
• Created coaching programs, sales and upsell strategies, and bonus programs for the Call Center team.
• Maintained high levels of Key Performance Indicators (KPIs), such as achieving a 99.6% connection receiving time of up to 3 seconds.

• Planned and managed the launch of a sales organization in the form of a Customer Service Department for the Small Business sector, including developing business plans, processes, and procedures.
• Assembled and prepared the selected team, and launched a telephone service to support Small Business sector Customers.

• Established and managed an entity responsible for receiving, handling, and resolving Customer complaints.
• Conducted analysis and recommended changes to enhance the efficiency and quality of existing banking processes in alignment with set targets.

Warszawa, Woj. Mazowieckie, Polska

• Introduced the first American Express Credit Card denominated in PLN to the Polish market.
• Fully managed the processes related to Millennium American Express and Millennium VISA Credit Cards.
• Trained the internal sales team to support sales within the national Sales Network.

• Coordinated, trained, and managed the Bank's branch team, overseeing the full operational scope, including the successful opening and management of five branches and three subsequent branches.

Warszawa, Woj. Mazowieckie, Polska

• Member of opening team.
• Direct management of Hotel key areas: Front office, Bellboy, Doorman and Concierge

Marketing And Management

Education record

Secondary Education